Senior Vice President – IT Operations

ALDAR


Date: 2 hours ago
City: Abu Dhabi
Contract type: Full time
Job Purpose

  • Pivotal leadership role within the IT department, responsible for overseeing the end user support, application managed services, and infrastructure managed services.
  • Critical in ensuring that IT services are delivered efficiently and effectively, aligning with the business objectives of the organization.


Please note this role is for a UAE National only.

Roles And Responsibilities

Operational Leadership

  • Oversee the daily operations of end user support, application management, and infrastructure services to ensure high performance and service availability.


Strategy Development

  • Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.


Vendor and Outsourcing Management

  • Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.


Service Delivery Optimization

  • Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions. Evaluate different IT delivery models to optimize cost and efficiency.


Team Leadership and Development

  • Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.


Budget Management

  • Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.


Technology Upgrades and Implementations

  • Oversee the assessment and deployment of new technologies and systems to enhance operations.


Incident and Crisis Management

  • Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.


Performance Metrics

  • Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.


Qualification And Experience

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.


RELATED YEAR OF EXPERIENCE:

  • Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model


YOE IN MANAGERIAL POSITION

Min of 7+ years in a managerial position.

Technical And Interpersonal Skills

  • Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise
  • Proven track record of effective vendor management and partnership
  • Strong leadership skills and experience managing large operations
  • Excellent analytical and problem-solving abilities.
  • Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
  • Deep understanding of current IT trends and best practices in IT operations and security.
  • Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.

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