Service Advisor
Al Ghurair
Date: 2 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’
Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
About The Team
Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
- Maximize revenue by promoting and recommending additional services/products, emphasizing unique features and benefits.
- Act as a liaison between customers and the service department, serving as a brand ambassador.
- Provide honest and clear communication about vehicle issues, repair timeframes, and costs.
- Deliver exceptional customer service with a focus on retention and upselling of supplementary services.
- Greet and assist customers, ensuring a smooth and welcoming service experience.
- Schedule customer appointments and manage the service department’s workflow.
- Provide maintenance and repair recommendations, estimates, and approvals before work begins.
- Coordinate with Parts Advisor to ensure availability of spare parts.
- Manage customer complaints, escalations, and feedback while maintaining accurate service history.
- Ensure repairs are carried out as per job cards and delivered on committed timelines.
- Streamline communication between customers, technicians, and the service team.
- Diploma or Degree in Automobile or Mechanical Engineering.
- Strong technical background with knowledge of new automotive technologies.
- 3 to 5 years of experience as a Mechanical Service Advisor in the automobile industry.
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’
Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
About The Team
Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Personal Assistant
Freshfields,
Abu Dhabi
1 day ago
We are looking to recruit a personal assistant to provide professional legal support to our fee earners and general administrative support to ensure smooth operations in our Abu Dhabi office. The key responsibilities of this role relate to personal assistant duties, and to participate in office operation activities when required to meet business needs.Key responsibilities and deliverablesPA responsibilities Client engagementResponds...
Commis I ( Pastry)
Dusit Thani Mactan Cebu,
Abu Dhabi
1 day ago
Job DescriptionPRIMARY RESPONSIBILITIES: Working as a commis chef involves learning a lot of different skills in a short amount of time and then practicing those skills by implementing them in actual tasks throughout the kitchen. Able to gracefully receive constructive criticism as well as effectively carry out orders. Performs basic tasks of food preparation, cooks and serves any food delegated...
Lead Structural / Civil Engineer
AtkinsRéalis,
Abu Dhabi
3 days ago
OverviewWe are seeking a highly skilled Civil Engineering Lead with a strong background in water and wastewater infrastructure projects to join our growing team. This role is critical to leading civil design, coordination, and delivery across multidisciplinary projects in the water sector, ensuring technical excellence and project success.Your roleAct as the Independent Engineer and trusted advisor for high-value water infrastructure...
