Service Advisor | Al-Futtaim Automotive | Toyota Fujairah

Job Requisition ID: 171673

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Service Advisor is the main point of contact for customers at Toyota Aftersales Retail. They are responsible for building long-term customer relationships, ensuring customer satisfaction, and achieving service and sales revenue targets. This role requires active interaction with customers and coordination with internal teams to ensure a seamless service process from consultation to vehicle delivery. The Service Advisor must work to enhance customer retention, ensure accurate service delivery, and handle complaints effectively, contributing significantly to the Customer Service Value (CSV) and Net Promoter Scores (NPS).
  
  

What You Will Do:

Customer Relationship Management

• Build long-term relationships with customers to ensure retention and loyalty.
• Actively engage with customers through consultation to ensure their needs are met and service requirements are understood.
  
  

Sales and Revenue

• Achieve financial objectives by upselling and managing discounts to meet monthly revenue targets.
  
  

Service Coordination

• Coordinate with the Production Team to ensure timely progress updates to customers and maintain on-time-delivery commitments.
• Provide detailed explanations of all work performed and costs associated at the time of vehicle delivery.
  
  

Customer Service

• Effectively manage and resolve customer complaints to improve service value and Net Promoter Scores.
• Comply with all Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
  
  

Required Skills To Be Successful:

• Excellent customer handling skills to build and maintain relationships.
• Strong communication skills with proficiency in English and basic Arabic.
• Technical proficiency in automotive service processes.
• Ability to upsell and manage revenue targets effectively.
  
  

What Qualifies You For The Role:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• 3 to 5 years of experience in the automotive industry, preferably in a similar service role.
• Proficiency in MS Office and SAP (preferable).
• Fluent in English with basic Arabic speaking skills.
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.