Service Advisor - Commercial Vehicles | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 170236

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a customer-focused Service Advisor to join our Bus Division at FAMCO UAE. The Service Advisor plays a key role in managing the customer experience by receiving vehicles for service, preparing accurate repair orders, coordinating with the workshop team, and ensuring timely delivery while achieving service revenue targets. This position is instrumental in achieving customer satisfaction and upholding service quality standards

What you will do:

• Greet customers warmly and professionally, accurately document vehicle complaints and service requirements.
• Prepare repair orders and clearly explain job scope, costs, and estimated delivery times to customers.
• Coordinate with workshop teams to ensure timely completion of repairs and updates to customers.
• Actively promote value-added services and ensure achievement of revenue targets.
• Deliver vehicles back to customers with clear explanation of work done and final invoice.
• Ensure customer satisfaction by resolving concerns promptly and meeting high service standards.
• Comply with all company processes, systems, and service quality guidelines
  
  

Required skills to be successful:

• 3 to 5 years’ experience in an automobile dealership, with at least 3 years in a Service Advisor role (preferably with buses or commercial vehicles).
• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Ability to understand technical issues and convey them clearly to customers.
• Proficiency in MS Office, and familiarity with ERP systems.
• Logical thinking, cultural sensitivity, and a collaborative mindset.
  
  

About the team:

You will be part of a dynamic aftersales team at FAMCO, a division of the Al-Futtaim Group. The team is committed to service excellence and customer satisfaction. You will report to the Workshop Manager and collaborate closely with technicians, foremen, and other advisors to ensure a smooth and effective service operation

What equips you for the role:

Your hands-on experience in a fast-paced workshop environment, combined with your technical background and customer-first attitude, makes you an ideal candidate. You understand the importance of time management, clear communication, and exceeding customer expectations in every interaction

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.