Service Advisor - Commercial Vehicles | Al-Futtaim Automotive | FAMCO
Al-Futtaim Automotive
Date: 3 weeks ago
City: Dubai
Contract type: Full time

Job Requisition ID: 171812
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do:
Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us.
What equips you for the role:
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do:
- Build long-term relationships with customers to ensure customer retention & loyalty.
- Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
- Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.
- Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
- At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
- Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
- Diploma or Bachelor of Automobile /Mechanical Engineering.
- 3 to 5 years overall experience with the automotive industry, preferably in a similar service role.
- Working knowledge of MS office, SAP knowledge preferred.
- Customer handling skills.
- Good communication skills.
- Conversant English & basic Arabic speaking.
- Technically proficient.
- Product and process knowledge
Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us.
What equips you for the role:
- Customer oriented.
- Honest and responsible.
- Culturally sensitive.
- Good teamwork.
- Excellent interpersonal skills
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Consultant Pediatric ENT (Otolaryngology experience) - Al Ain
Allocation Assist Middle East,
Dubai
1 hour ago
Job SummaryWe are seeking a highly qualified and experienced Pediatric ENT Consultant to join our multidisciplinary team in Al Ain. The ideal candidate will specialize in diagnosing and treating ENT conditions in children, with a strong background in otolaryngologic surgery and patient-centered care.Key ResponsibilitiesDiagnose and manage ENT disorders in pediatric patients, including congenital and acquired conditions.Perform surgical procedures such as...

Specialist NICU - Abu Dhabi
Allocation Assist Middle East,
Dubai
1 hour ago
Position: Specialist NICU - Abu DhabiWe are currently seeking a highly experienced and compassionate specialist NICU to join our client's team in Abu Dhabi. The ideal candidate will have an extensive background in the Neonatal Intensive Care Unit (NICU) with a minimum of 5 years' experience.As a specialist in NICU, you will be responsible for the care of critically ill...

Product Manager, Joint Replacement, MEA
Stryker,
Dubai
1 hour ago
We are seeking a dynamic Product Manager in Dubaï to drive the growth of our Joint Replacement activity across the MEA region.What You Will DoConduct competitive analysis and gather insights to inform product strategy.Develop and maintain strong networks for obtaining competitive information.Collaborate with stakeholders to understand and articulate customer needs.Create and implement marketing plans, including strategic and annual plans.Manage budget...
