Service Advisor | IIQAF

IIQAF

Full Time Dubai

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are looking for an experienced and enthusiastic Service Advisor to join the IIQAF team. In this role, you will be responsible for managing all aspects of customer service for our existing and potential clients. You will work closely with a dynamic team of technical specialists to ensure that customers receive the highest quality of service throughout their interactions with IIQAF.

Job Responsibilities

• Handle customer inquiries and complaints in a professional manner.

• Provide guidance and advice to customers on product features, service options, and pricing.

• Maintain a high level of customer service as an interface between customers and IIQAF staff.

• Build rapport with customers and develop long-term relationships.

• Follow established processes and procedures for service.

• Monitor customer satisfaction and address any customer service issues.

• Recommend and promote products and services.

• Participate in sales and marketing activities.

• Remain knowledgeable about products, services, and industry trends.

• Manage customer interactions via telephone, email, and/or in-person.

Job Requirements

• High school diploma/GED or higher.

• Previous experience as a Service Advisor or related position.

• Excellent customer service skills, communication skills, and problem-solving skills.

• Knowledge of particular service-related hardware and software systems.

• Ability to be flexible and adapt to changing customer needs.

• Ability to work both independently and in a team environment.

• Commitment to meeting deadlines and responding to customer inquiries in a timely manner.

Salary:

• 5500AED-6500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

Job Features

Job Category Administration