Service Agent

Job Description

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Service Agent and start scripting your own story at Paramount Hotel Dubai.

Job Purpose:

To oversee the effective execution of the outlet. The Service Agent is highly committed to guest needs/necessities and care of the establishment. Responsible for the outlet set up and its operation organization according to the policy and service standards and SOP’s.

Roles and Responsibilities:

• Serve and clear food and beverage items in an unobtrusive and professional manner
• Carry trays and set up trolleys with linen, china, glass and silver
• Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests
• Ensures that effective link is maintained between kitchen and service areas
• Handle guest complaints according to policy
• Ensuring the outlet set up is according to set standard
• Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
• To anticipate, in advance, all materials and supplies and assure their availability
• To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
• To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
• To promote good public relations and handle complaints or concerns of guests
• To work in co-operation with the Chefs
• To maintain inventories and par stocks
• To provide lateral service within the hotel whenever needed
• Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks

Qualifications and Experiences:

Essential:

• A total of 2-4 years Food and Beverage experience
• 2 years minimum in a similar role in a 5 * international environment
• High school Diploma.
• Previous 5* hotel experience in the restaurant

Desirable:

• Experience working in a multi-cultural environment
• Organized and well planned
• Able to work with speed and efficiency throughout maintaining positive attitude
• Hotel School Degree or diploma or equivalent
• Up-selling skills training, HACCP
• WSET level 1 or equivalent
• Arabic Language