Service Centre Manager

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Service Centre Manager – Middle East

Role

The Service Center Manager (SCM) has responsibility for all activities conducted in SPM facilities, customer facilities where SPM personnel operate, and field service locations across UAE, KSA, Oman and other Middle East locations. Locations may support both Pressure Pumping (PP) or Pressure Control (PC) value streams or a mix of both. The SCM is responsible for delivering forecasted revenue in a safe manner while following Caterpillar’s Code of Conduct.

Requirements

• Experience in field services in the oil and gas industry
• Team leadership experience
• Regional experience in the Middle East
  
  

Reporting Lines

The SCM reports directly to the EH General Manager – Pressure Pumping with an indirect reporting line to the EH General Manager – Pressure Control.

SCM works closely with the regional sales team to meet customer expectations. Additionally, the SCM is supported by local, regional & global resources from EHS, Quality, Engineering, Business (Finance), HR and Compliance resources.

Direct reports: Workshop Supervisor (Flow); Workshop Supervisor (Pump); Workshop Supervisor (PC); Operations Support Team Lead; Field Services Team Leads. The SCM manages a team of 30+ across various locations.

Leadership Qualities

• EHS: Develop a safety culture where learning from success and failure are key. All team members have the confidence to speak up and know they will be listened to.
• Compliance: Demonstrates ethical behaviour in all business activities.
• Continuous Improvement: Delivers ongoing improvements – personal/professional development plans, goal setting for self & team members, process improvements, acts on feedback.
  
  

Code of Conduct: Apply Caterpillar values to all activities. Integrity – The Power of Honesty

Excellence – The Power of Quality

Teamwork – The Power of Working Together

Commitment – The Power of Responsibility

Sustainability – The Power of Endurance

Planning: Ability to communicate business goals and strategies to team members, develop effective implementation plans. Provide progress reports and feedback to business leaders.

People: Effective management of diverse, multi-disciplined team.

Caterpillar: Confidential Green

Responsibilities

Flow Control

• Inspection & recertification of flow control equipment following established SPM and industry standards. Inspection is carried out in SPM facility or customer location.
• Training & competency of inspection personnel.
• Calibration & maintenance of inspection equipment.
• Logistics – movement of personnel & equipment, journey management.
• Management of Flow Control Rental Fleet.
  
  

Well Service Pumps

• Assembly, test & certification of new-build equipment
• Pump repair & overhaul.
  
  

Pressure Control Equipment

• Equipment installation (field services) – wellheads & production trees.
• Equipment repair, maintenance & inspection to API standards.
  
  

Field Services – SPM Simplified Frac System

• Rig up, operation, maintenance & rig down of equipment on well site locations.
• Inspection & recertification of equipment following established SPM, API & industry standards.
• Logistics – movement of personnel & equipment, journey management.
  
  

Sales & Commercial Activity

• Develop cost-pricing strategies in conjunction with sales & commercial team.
• Contract review & implementation.
• Provide customer feedback & market intelligence.
  
  

Quality

• Implement requirements of the enterprise QMS.
• Participate in accreditation body & customer audit programs.
• Resolution of customer complaints.
  
  

Other

• Prepare CAPEX business case for new investment.
  
  

Additional Information

• Work location: Abu Dhabi, UAE.
• Business travel: up to 50% of time.
• Relocation assistance may be provided.
  
  

What We Offer

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Posting Dates

Caterpillar is an Equal Opportunity Employer.

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