Service Coordinator

Job Title: Service Coordinator

Location: Dubai

Salary: AED 4,000 – 5,000 + Incentives

Job Code: 333/001/193

Industry: Door Manufacturing

Job Brief:

This is an opportunity for a professional, engaged, and open-minded individual to join a dedicated team offering a complete range of door and automation services to customers. It is a target-oriented role that requires commitment, the ability to understand different customer segments, and timely delivery of both numerical targets and work outputs.

Job Responsibilities:

• Complete inside sales management from receipt of enquiry, email response, quotation, follow-up, post-order processing, spares requisition, planning and scheduling of technicians, effective execution, and report submissions.
• Read and understand reports, and prepare quotations based on the information provided.
• Ensure prompt quotation submissions and consistent follow-ups from quote to order conversion.
• Prepare method statements, risk assessments, work permits, gate passes, and any other required documentation.
• Handle technicians as part of daily routines and remain flexible to take calls as per business requirements.
• Review and submit monthly overtime for technicians.
• Submit daily reports to the accounts department.
• Lead by setting up meetings for service business enhancement purposes.
• Provide reliable weekly and monthly reporting based on set goals.
• Execute additional duties delegated within the AAES program as and when required.

Job Requirements:

• Experience: At least 2–3 years in similar roles.
• Education: Technical degree or high school diploma.
• Education in physics, electrical, or mechanical fields is preferred but not mandatory.
• Knowledge of relevant computer applications (Word, Excel, PowerPoint, email systems).
• Languages: English and Hindi required; additional languages are an advantage.
• Travel requirement: 10–20%.
• Strong sales acumen.
• Experience in handling a team of technicians and/or engineers.
• Responsible, trustworthy, and committed.
• Eager to learn and develop new technical and sales-related skills.
• Team player with a positive attitude and strong priority-setting and time-management abilities.
• Excellent written and verbal business communication skills.
• Strong active listening and negotiation skills.
• Analytical skills, including data analysis, critical thinking, and problem-solving.
• Ability to work under pressure and remain result-oriented.