Service Delivery Manager
Hemmersbach
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Your skills
C1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ servicesDegree in Computer Science, Management, Economics or equivalent fieldAn excellent communicator that can easily connect on different levels
Your tasks
Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully Serve as operational customer contact and focal point for all operational issues relevant to each project Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective Recognize and optimize processes/services and initiate the necessary steps Manage customer expectations Mentor and train onsite/dispatch support teams Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
C1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ servicesDegree in Computer Science, Management, Economics or equivalent fieldAn excellent communicator that can easily connect on different levels
Your tasks
Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully Serve as operational customer contact and focal point for all operational issues relevant to each project Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective Recognize and optimize processes/services and initiate the necessary steps Manage customer expectations Mentor and train onsite/dispatch support teams Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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