Service Engineer

Endress+Hauser Group


Date: 3 hours ago
City: Dubai
Contract type: Full time
Roles And Responsibilities

  • Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls.
  • Hands-on troubleshooting and repair of Gas and Liquid Analyzers.
  • Knowledge about In-situ and extractive type (Hot Wet & Cold Dry) Analyzers, CEMS.
  • Expertise in E+H Liquid and Optical Analytics or EHS (formally SICK) Gas Analytics will be an advantage.
  • Provide training to customers on maintenance, repair, commissioning of Endress+Hauser and EHS Analytics.
  • Develop internal competencies of service team through trainings.
  • Remote and technical support to customers as and when required.
  • Adaptiveness to various industrial environment requirements.
  • Travel to customer plant locations for startup and service work.
  • Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.), FATs.
  • Root cause problem analysis & resolution on site using personal as well as internal expertise.
  • Is responsible for quality, complaint management, safety, health and environmental aspects within his/her competencies.
  • Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.
  • Knowledge and use of the EHS Service Software (SOPAS, FLOWGATE and COBIT)

Qualifications

  • Bachelors/Associate Degree in Technical Field or Chemicals.
  • Experience Microsoft Office.
  • Field Experience (Mandatory)
  • Safety credentials (Preferred)

Personal Attributes

  • strong technical aptitude.
  • taking initiative and ownership for his topics
  • assertiveness
  • willingness to travel
  • ability to abstract and concretize
  • Good communication skills and work ethics.
  • Understand and ownership of intrinsic aspects of after sales in terms of responsiveness

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