Service Executive - Contracts | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 170198

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

We are seeking a dedicated and experienced Service Contract Controller to join our team in Dubai. In this role, you will be responsible for collating information, generating reports, and monitoring service contracts profitability. You will interact with customers, the workshop team, and the sales team, and present reports related to service contracts to senior management.

What You Will Do

• Collate information from the ERP system or other sources related to service contracts and generate reports within the specified timeline
• Alert the workshop manager or higher management about exceptions that may affect the profitability of the service contracts
• Present reports related to service contracts to higher management within the specified timeline
• Prepare and share relevant reports with the principals related to service contracts within the specified timeline
• Maintain contact with service contract customers for technical and commercial matters, ensuring positive customer feedback
  
  

Required Skills To Be Successful

• Diploma in Mechanical/Automotive or a bachelor's degree
• Minimum of 3 years of hands-on experience in service contracts management in a reputed automotive dealership
• Good communication skills in English; Arabic is an advantage
• Sound technical knowledge and proficiency in MS Office
• Valid UAE driver's license
• Ability to think analytically and plan and organize effectively
  
  

About The Team

Our team is composed of passionate and driven professionals who are committed to ensuring the profitability and success of our service contracts. We work collaboratively and support each other to achieve our goals. You will be joining a dynamic team that values innovation, teamwork, and continuous improvement.

What Equips You For The Role

• Proven experience in service contracts management within the automotive industry
• Strong understanding of technical and commercial aspects of service contracts
• Excellent organizational and time management skills
• Ability to build and maintain strong relationships with customers and internal teams
• Commitment to continuous self-improvement and innovatio
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.