Service HUB Officer
ADIB - Abu Dhabi Islamic Bank
Date: 7 hours ago
City: Abu Dhabi
Contract type: Full time
Role : Service HUB Officer (UAE National)
Location : Abu Dhabi
Role Purpose:
The Services Hub Officer will support the delivery and management of services within the hub. This role involves working closely with ROM, Branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency
Key Accountabilities of the role
Assist in the delivery of assigned services, ensuring they meet quality and performance standards.
- Coordinate with other team members to ensure seamless service provision.
- Address and resolve service-related issues promptly.
- Maintain a clear record of all daily & monthly activities. - M.A
- Serve as a point of contact for customers, addressing inquiries and providing information about services.
- Collect and analyze customer feedback to identify areas for improvement.
- Maintain positive relationships with customers to enhance satisfaction and loyalty.
- Assist in the development and implementation of service improvement plans.
- Adhere to service performance metrics and report findings to the Services Hub team leader.
- Flexibility for allocation, and process changes. M.A
- Maintain accurate records of service activities and customer interactions.
- Prepare regular reports on service performance and customer feedback.
- Ensure compliance with relevant regulations and standards.
- Work collaboratively with other officers and managers to achieve service goals.
- Participate in team meetings and contribute to the development of service strategies.
- Provide support and assistance to colleagues as needed.
- Ad hoc Assignment: Undertake and complete any ad hoc assignment entrusted by the line manager.
Results Required
Specialist Skills / Technical Knowledge Required for this role:
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