Service Line Manager

Overview

Facility Overview:

Healthpoint, part of the M42 group, is a multi-specialty hospital based in Abu Dhabi. The hospital includes 10 specialty centers: bariatric (weight loss) surgery & weight loss, dentistry, medical specialties, musculoskeletal medicine, pain management & headache, physiotherapy & rehabilitation, plastic surgery & dermatology, pulmonary & sleep medicine, vascular medicine & surgery, & surgical specialties.

JOb Overview:

The Service Line Manager (SLM) plays a pivotal leadership role in ensuring efficient, patient-centred, and data-driven operations across designated service lines. This non-clinical role drives strategic and operational goals through collaboration, analytics, and continuous improvement initiatives.

Responsibilities

• Oversee daily operations across assigned service lines and programs of care.
• Implement service development strategies that are evidence-based and aligned with institutional goals.
• Support the development of clinical care pathways and remote monitoring initiatives.
• Collaborate with finance, RCM, and IT to optimize billing, documentation, and operational reporting.
• Monitor key performance indicators and provide data-driven insights to leadership.
• Champion continuous improvement and Lean methodology across the service lines.
• Lead and manage a multidisciplinary team with clear performance and development goals.
• Enhance EBITDA, manage revenue streams and support cost control through effective resource planning and CAPEX optimization.
• Support improvement initiatives and maintain compliance with accreditation and regulatory standards.
• Lead initiatives that improve the overall care journey, including patient flow and patient experience.
• Drive improvements in access, volume, productivity, and growth.
• Promote employee engagement.
  
  

Qualifications

Essential:

• Bachelor’s degree in Healthcare Management, Business Administration, or a related field.
• Minimum 7–10 years post-graduate experience with 3 years in people or service line management.
• Experience in healthcare operations or business leadership.
• Proven track record in customer service, data analytics, strategic planning, operational leadership, and driving continuous improvement initiatives.
  
  

Preferred:

• Master’s degree or postgraduate qualification in operations or healthcare.
• Lean Six Sigma Green Belt is highly desirable.
• Project management experience.