Service Supervisor - #33590


Date: 2 weeks ago
City: Dubai
Contract type: Full time


United Arab Emirates


Carrier Refrigeration LLC, Palladium building, 2nd floor, Al Quoz, Dubai, UAE
  • Role: Service Supervisor

  • Location: Dubai, UAE

    Full/ Part-time: Full Time

    Build a career with confidence

    Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.


  • Owning financial and operational metrics on branch/area level

  • Analyse metrics/KPI’s on a monthly base and take immediate actions if required - aligned with Service Manager

  • Leadership of Service Technicians in assigned branch/area incl. JS-process

  • Hire, train, develop, reward, and retain the best technicians

  • Communicate results and goals regularly to local Service Team

  • Managing Customer Relationship in respective branch/area

  • Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)

  • Implement and follow Commercial and Operational Principles

  • Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required

  • Support the sales activities by identifying opportunities, work together with the sales-team and stay in frequent contact with our customers

  • Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required

  • Managing the standard plan activities (resources & capacities, PM’s, on-duty, standard-times, etc.)

  • Focus on productivity and costs with frequent analysis and corrective actions

  • Validate service orders (job sheets/SAP/ERP/ServiceMax) closed by technicians (billed/contract/Warranty) – exception handling by Dispatcher

  • Warehouse and van stock management – together with Supply Chain

  • Claim and Dispute management

  • Support EH&S processes and initiatives (Complete all EH&S audits)

  • Complete all EH&S audits and lead local initiatives

Functional Experience

  • Fully understand the standard Service processes, metrics and KPI’s (from revenue to costs and GM)

  • Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them

  • Business Judgement - understanding the market situation, customer segment, sales potential, and competition

  • Understand customer needs and provide expected services - aligned with financial targets

  • Deliver positive results in the agreed timeframe

Skills, Abilities

  • Strong communication and leadership skills

  • Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams

  • customer and service orientated - as well as a high degree of initiative and resilience


  • Technical education – basic management knowledge - leadership

System Knowledge

  • MS Office – user knowledge


  • Operational KPI’s, revenue & GM, EHS compliance


We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • International working environment

  • Competitive salary

  • Drive forward your career through professional development opportunities

  • Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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