ServiceNow Business Analyst – ITSM
DXC Technology
Date: 12 hours ago
City: Dubai
Contract type: Full time
Job Description
Key Responsibilities:
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Key Responsibilities:
- Gather, analyze, and document business requirements for ITSM processes using ServiceNow
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT, training, and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation, user stories, use cases, and workflow diagrams
- Ensure compliance with governance, best practices, and organizational standards
- Experience working in large-scale ServiceNow implementations
- Familiarity with reporting and dashboarding in ServiceNow
- Experience with integration of ServiceNow with other platforms/tools
- Ability to work independently and as part of a cross-functional team
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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