ServiceNow ITOM and AIOps Admin
Dicetek LLC
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Contractor
Job Title: ServiceNow ITOM & AIOps Administrator
Role Summary
The ServiceNow ITOM & AIOps Administrator is responsible for managing and optimizing the ServiceNow platform’s IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.
Key Responsibilities
ITOM Administration:
Role Summary
The ServiceNow ITOM & AIOps Administrator is responsible for managing and optimizing the ServiceNow platform’s IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) modules. This role ensures proactive monitoring, intelligent event correlation, and automation across hybrid IT environments to enhance service reliability and operational efficiency.
Key Responsibilities
ITOM Administration:
- Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
- Ensure accurate population and maintenance of the CMDB.
- Develop and maintain service maps for critical business applications.
- Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.
- Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
- Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
- Use ServiceNow’s Now Assist for ITOM to enhance observability and incident response
- Monitor platform performance and apply patches/upgrades.
- Troubleshoot and resolve issues related to ITOM and AIOps modules.
- Collaborate with IT teams to align platform capabilities with business needs.
- Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
- Use REST APIs and scripting (JavaScript) to automate operational tasks.
- Bachelor’s degree in computer science, IT, or related field.
- 3+ years of experience with ServiceNow ITOM modules and CMDB.
- Hands-on experience with AIOps tools and techniques.
- Strong scripting and integration skills (JavaScript, REST APIs).
- ServiceNow Certified Implementation Specialist – ITOM or AIOps.
- Experience with hybrid cloud environments and observability tools.
- Familiarity with ITIL and DevOps practices.
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