Signature Success Plan Sales, Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Success Plan Sales team is seeking an outstanding seller to join our EMEA team. The successful candidate will be supporting our Middle East and Emerging Market business to position and sell our Signature Success Plan to our customers.

The Signature bundle of Success Manager, Mission Critical Support, and Proactive Monitoring are used to deliver Salesforce’s most proactive and personalized support experience.The Signature Sales Executive will be encouraged to scope opportunities and position the value proposition for Signature Success with internal and external customers. This individual will ensure our most meaningful customers invest in the appropriate support offering and resource mix. This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.

Duties & Responsibilities

• Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.
• Build relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.
• Evangelize Signature Success internally and externally.
• Collaborate effectively with other parts of the organization, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.
• Travel up to 25%
  
  

Qualifications

• 5-7+ years of experience in license or professional services sales
• Experience growing accounts with large and complex pursuits ($M+)
• Exceptional consultative selling skills, with the ability to connect customer objectives and challenges to proposed solutions, demonstrating the associated business value
• Demonstrated ability to negotiate effectively, ensuring successful deal closures and optimal outcomes for all parties
• A background in business transformation and technology delivery roles is an advantage
• CRM + Data + AI application experience: Salesforce product experience is a plus
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority
• Ability to thrive in a fast-paced, unpredictable environment
• Excellent relationship-building skills with a proven track record to grow and nurture relationships
• Strong written and verbal communication skills. English proficiency required
• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
  
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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