Skincare Therapist

Position based in The Dubai Mall.

Your role @ Chanel:

Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skincare), and you will contribute to engage our clients by creating a unique and memorable experience.

Your main responsibilities are:

To Embody Chanel Values and DNA

• Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
• Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
• Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
• Be a brand ambassador by respecting grooming guidelines at all time
  
  
  

To Surpass Client Expectations

• Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
• Ensure clients are welcomed in a high level manner in order to create a strong relationship with them and ensure brand loyalty
• Develop cross-selling among all categories in the boutique
• Handle clients service complaints and requests effectively and according to guidelines
• Build your own client data base and work on clienteling along with your Manager
• Embrace digital shopping trends and are keen to play an active role in delivering a seamless omni-channel experience for clients
  
  
  

To Manage the Skincare Cabin

• Support and coach the team by sharing your extensive knowledge in skincare
• Animate the skincare cabin by providing skincare consultations and treatments
• Ensure skincare stocks are effectively managed (inventory, order…)
• Give recommendations (action plans, animations, new ideas…) to constantly enhance and boost the skincare category
• Shares best practices with the team to offer skincare during the selling ceremony and develop cross-selling among all categories
• Be aware of the latest trends in skincare (competitors, technologies & innovations, digital…)
  
  
  

To Operate the Boutique

• Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
• Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
• Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs
  
  
  

What you will bring:

You are passionate about the field of Beauty and have a strong understanding of client experience. Your excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach will be a real asset to succeed in this position.

Requirements:

You are a fully trained Beauty Therapist with 5 years of experience within a luxury spa and salon environment. You have strong expertise with facials treatment and client experience.

Fluency in English is a must, Arabic would be an advantage.