SMB Service Operation Leader - TikTok LIVE

Responsibilities

The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.

We are looking for passionate and talented people to join the LIVE Operations team and support in our mission to inspire creativity and bring joy.

Responsibilities:

• Manage the team and take responsibility for the overall goals, while coordinating with PR/GR/Legal and other cross-functional teams, addressing risks and challenges.
• Recruit potential SMB streamers, including converting platform creators into streamers and attracting external merchants to TT.
• Oversee the cold start and basic operational SOP for merchant livestreams, ensuring basic retention and business operations.
• Manage merchant performance, including stream duration and activity for content consumption, as well as tracking leads towards business targets.
• Educate, train, and communicate product capabilities, campaigns, and features to merchants.
  
  

Qualifications

Minimum Qualifications:

• Over 2 years of team management experience
• Strong analytical skills, data-driven mindset, and a passion for live content.
• Excellent communication and interpersonal skills, adaptable to an international and diverse environment.
• Bachelor’s degree or higher
  
  

Preferred Qualifications:

• Experience with live streaming, content operations,,or leads gen operation
• Established connections with Live creators, celebrities, or content influencers.
• 3-5 years in content operations or eads gen operation, data analysis, or related fields, preferably within the tech industry.
• Strong project management and cross-functional collaboration skills.
  
  

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.