SME Account Manager - #33222


Date: 2 weeks ago
City: Dubai
Contract type: Full time

Sales Account Manager

Dubai – OIC

A Permanent, Full Time (40 hours per week) role

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.

This is a great internal opportunity and for an experienced sales account manager, please apply by 24th November 2023 to be considered

Role overview:

The Sales Account Manager will proactively manage a portfolio of existing health insurance plans for both direct and intermediary international businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact, you will uncover business opportunities through referrals from your own portfolio and through attending conferences and events. This is a targeted environment, and you will be incentivised based on the growth and retention of your portfolio.

What you’ll do:

  • You’ll manage all aspects of the SME accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management.
  • You’ll deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
  • Ensure your product and service knowledge is always current and up to date to correctly educate your Group Secretaries or intermediaries and consultants.
  • Attend regular face to face or web meetings with your customer group, providing an excellent service and building relationships.
  • Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that ‘win-win solutions’ are reached and agreed for both the customer and for Bupa Global
  • Uncover information through strong relationships building that will help further the position of Bupa Global in the marketplace.
  • Develop a strong business relationship with your nominated accounts and keep the customer always informed.
  • Renew and secure group schemes on a timely basis.
  • Always maintain the highest quality and service standards in line with criteria set by Sales Management team, FSA, Compliance
  • Regularly and accurately update all customer records ensuring that data provided can be used for quality and factual purposes in line with RSA Regulations
  • Ensure that necessary administrative tasks are undertaken within set deadlines.
  • Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads.
  • Manage administrative tasks alongside with phone calls by effective time management.
  • Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved.

What you’ll bring:

  • Excellent negotiating and presentation skills
  • Experience of managing a portfolio and face-to-face contact with customers is essential.
  • A high standard of technical and product understanding of Bupa Global products is desirable.
  • Additional language would be an advantage.
  • To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones.
  • Able to demonstrate excellent negotiating ability.
  • Self-motivated, articulate and numerate with good computer skills across all Microsoft applications.
  • Ideally to have some experience of the Healthcare Market.

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:


Dubai - OIC

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