Soft Services Assistant Manager - #25527

Farah Experiences


Date: 3 days ago
City: Abu Dhabi
Contract type: Full time

Soft Services

  • Supervision and management of all Soft Services activities.
  • Plan, direct, control and manage all aspects of Soft Facility maintenance.
  • Supervision of contractors / vendors working within the parks.
  • Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation to Computer Managed Maintenance System (CMMS) tool.
  • Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment.
  • Ensures proper inventory levels for spare parts for facilities equipment.
  • Signing off work completion certificates.
  • Creating Permits to Work (PTW) for vendors/sub-contractors.
  • Liaising with park(s) operational departments to ensure their needs are met.
  • Managing Service Requests (SR) and ensuring they are completed in a timely manner.
  • Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives.
  • Monitoring of Soft Facilities PM tasks ensuring the PM schedule is set appropriately to maintain the best possible efficiency of equipment with reduced equipment down-times / breakdowns.
  • Monitoring the CMMS data is entered accurately and on time.
  • Working closely with other Maintenance teams for the Maintenance department to function efficiently.
  • Ensuring the parks†assets are maintained to the highest level of quality and performance.
  • Ensuring the properties are always safe for Colleagues and Guests as a priority.
  • Ensure that items in the Safety Log from HSE are attended to and rectified in a timely manner.
  • Ensure all third-party inspections are completed, working in conjunction with the Environmental Health and Safety (EHS) Department and providing acceptance of the facility / attraction.
  • Overseeing the park maintenance operations to achieve stated objectives for maintenance, costs, guest service satisfaction, park operational cleanliness and sanitation.
  • Actively seeking and implementing cost saving programs.
  • Development and implementation of the Maintenance Department processes policies and procedures.
  • Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action to ensure a clean and safe environment.
  • Reports and inspects a safe, clean, and hygienic environment for guests and colleagues.
  • Reports any miss in preventative and reactive maintenance activities undertaken by the service providers.
  • Reports additional service requests related to soft services.
  • Ability to meet or exceed the companyâ€s attendance and punctuality standards.
  • Ability to evaluate objectively, fairly, and consistently.
  • Ability to use common tools.
  • Ability to understand and follow directions as given.
  • Ability to work with minimal supervision.

Qualifications

Essential:

  • Diploma in Hospitality/Facilities Management

Desirable:

  • Secondary School Certificate

Years of Experience

Essential:

  • 3 years in a Soft Services supervisory/middle management position

Desirable:

  • 2 years in Theme Parks

Skills

Essential:

  • Team management and background as service provider
  • Strong command of English
  • Driverâ€s license

Desirable:

  • Knowledge of CAFM is an added advantage.
  • Keen eye for detail
  • Ability to read, write, speaks English fluently.
  • Strong communication and interpersonal skills
  • Strong customer service skills
  • Proficient user of MS Office programs (Excel, Word, PowerPoint and similar softwareâ€s).
  • AUTOCAD
  • CMMS System experience such as MAXIMO,CAFM or similar softwareâ€s
  • Ability to apply Project Management standards.

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