Solutions Engineer – Sales, Delivery & Success

About Us

We are a fast-growing technology company working with banks and financial institutions

to deliver enterprise SaaS solutions in financial data analytics, enrichment, and

personalization. Our platform enables financial institutions to unlock value from

transaction data, drive innovation, and build stronger customer relationships.

We are seeking a Solutions Engineer – Sales, Delivery & Success to play a pivotal role

in the client journey: from shaping solutions during pre-sales, to leading enterprise

implementations, to ensuring customer success and account growth. This is a

hands-on, strategic role for someone who thrives at the intersection of technology,

banking, and enterprise SaaS.

Role Summary

The Solutions Engineer will be responsible for:

• Pre-Sales: Supporting the sales cycle through technical expertise, demos,
  
  

RFP/RFI responses, and proof-of-concept delivery.

• Delivery: Owning end-to-end project implementations with clients, managing
  
  

integration, configuration, testing, and go-live.

• Customer Success: Acting as the trusted advisor to clients post-implementation,
  
  

ensuring adoption, renewals, and expansion through upsell/cross-sell.

You will act as the bridge between Sales, Product, Engineering, and our clients,

ensuring the solutions we deliver create maximum impact for our banking and financial

services partners.

Key Responsibilities

Pre-Sales & Solutioning

• Partner with Sales to engage with prospective banks and financial institutions,
  
  

understanding business and technical requirements.

• Lead technical presentations, demos, workshops, and proof-of-concepts.
• Own and coordinate technical responses to RFPs, RFIs, and compliance/security
  
  

questionnaires.

• Translate client needs into tailored solution architectures and delivery
  
  

approaches.

Implementation & Delivery

• Lead enterprise SaaS deployments, ensuring smooth integrations with client IT
  
  

environments.

• Gather and validate technical and functional requirements, managing delivery
  
  

end-to-end.

• Coordinate with engineering/product teams to resolve technical issues.
• Oversee configuration, testing, training, and go-live activities.
• Deliver projects on time, on scope, and to enterprise-grade standards.
  
  

Customer Success & Growth

• Be the primary point of contact for enterprise clients post-go-live.
• Drive adoption, usage, and ROI of our solutions across the client’s organization.
• Ensure renewal and retention by proactively managing client relationships.
• Support sales in identifying upsell and cross-sell opportunities (additional
  
  

features, modules, or capacity).

• Capture client feedback to inform product strategy and roadmap.
  
  

Requirements & Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or related field.
• PMP Certification
• 5–10 years’ experience in enterprise SaaS for banking/financial services.
• Proven track record in solutions engineering, implementation, and customer
  
  

success roles.

Mandatory Technical Competencies

• Deep understanding of APIs, data integration, ETL pipelines, databases, and
  
  

enterprise SaaS deployments.

• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with enterprise IT and security requirements: compliance,
  
  

authentication (SSO, OAuth, SAML), data governance.

• Ability to design and present solution architectures for banking clients.
• Strong project management skills (Agile/Waterfall, Jira, Trello, or similar tools).
  
  

Mandatory Domain Knowledge

• Prior experience at a fintech or enterprise SaaS vendor serving banks/financial
  
  

institutions.

• Strong familiarity with banking regulations, compliance, and security standards in
  
  

the GCC or equivalent markets.

• Understanding of financial data enrichment, analytics, personalization, or
  
  

transaction data use cases.

Soft Skills

• Strong client-facing communication and executive presentation skills.
• Ability to work seamlessly with both bank IT/developer teams and
  
  

business/C-level stakeholders.

• Commercial acumen: experience driving upsell, cross-sell, and renewals.
• Adaptable, entrepreneurial mindset with ability to thrive in a fast-paced startup
  
  

environment.

Certifications (Nice to Have)

• Project Management certifications: PMP, PRINCE2, or Agile/Scrum Master.
• Cloud certifications: AWS, Azure, or GCP.
  
  

Why Join Us?

• Direct impact on the success of high-profile banking clients across the region.
• End-to-end ownership across sales, delivery, and customer success.
• Work in a fast-scaling fintech SaaS company at the center of financial innovation.
• Competitive compensation, performance incentives, and growth opportunities.