SP Admin Assistant
IDP Education Ltd
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose
Provide high quality and professional customer service to students, clients and all other visitors or guests of IDP offices. Assist in maintaining effective administrative and office systems to ensure the smooth running of the office operations. Provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.
Key accountabilities
Customer Service
Customer Service
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose
Provide high quality and professional customer service to students, clients and all other visitors or guests of IDP offices. Assist in maintaining effective administrative and office systems to ensure the smooth running of the office operations. Provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.
Key accountabilities
Customer Service
- Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
- Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
- Answer all incoming calls from the main office content number and redirect them to IDP staff as required.
- Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.
- Support counselors in submitting university applications.
- Respond to student queries on the phone or WhatsApp.
- Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
- Prepare and maintain marketing and other materials required for conferences or events.
- Maintain updated copies of procedures manuals, forms, and templates for use in the office.
- Arrange outgoing courier and mail pickups.
- Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.
Customer Service
- Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
- Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
- Answer all incoming calls from the main office content number and redirect them to IDP staff as required.
- Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.
- Support counselors in submitting university applications.
- Respond to student queries on the phone or WhatsApp.
- Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
- Prepare and maintain marketing and other materials required for conferences or events.
- Maintain updated copies of procedures manuals, forms, and templates for use in the office.
- Arrange outgoing courier and mail pickups.
- Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Teaching Assistant in Economics & Finance Dept.
United Arab Emirates University, Department of Family Medicine,
Abu Dhabi
11 hours ago
Job DescriptionThe Department of Economics and Finance at the College of Business and Economics at the UAEU invites applications for teaching assistants position. Successful candidates will be requested to pursue their graduate studies (Master and Doctorate of Philosophy) in well recognized university in the United States. Candidates should appreciate pursuing academic career with commitments to teaching and research. Applicants should...

Staff Nurse-OPD Surgical- Orthopedic Clinic
Sheikh Shakhbout Medical City - SSMC,
Abu Dhabi
12 hours ago
Job Purpose JOB DESCRIPTION The Staff Nurse / Care Coordinator is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The Staff Nurse supports professional nursing practice across the continuum of care to meet the needs of the patient and family. The Staff Nurse will understand, support and promote the mission, vision...

Digital Systems Engineer
Bespin Global MEA, an e& enterprise company,
Abu Dhabi
16 hours ago
Job PurposeThe Digital Systems Engineer plays a critical role within the Digital team by developing, integrating, and supporting internal systems and automation workflows. This role ensures seamless interoperability between platforms such as Jira, Azure, AWS and other core tools, supporting process efficiency, platform reliability, and secure data exchange. The engineer also contributes to continuous improvement efforts across digital operations.Job DescriptionSystems...
