Spa Attendant

OVERVIEW/BASIC FUNCTION:To be the link between the guest and the spa; to oversee the guest needs during his stay and provides personal service in assisting the spa needs of the guest. To be responsible for gathering preferences and information so the guest recognition is ensured for his next spa visit; to be responsible for maintaining high standards of the hotel when fulfilling his/her duties; to keep a critical eye on spa cleanliness and have a thorough knowledge on the functioning of spa features, equipment and therapies.
RESPONSIBILITIES: • To provide a courteous, professional, efficient and flexible service at all times. • To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies. • To maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • To ensure that standards are maintained at a superior level on a daily basis. • To respond to guest inquiries on Spa & Resort, Spa Menu, Fitness Programs and other information regarding the facility and services of the Spa. • To inspect the fitness, pool and cafeteria area at the start, during and at the end of shift to ensure that the set-up of the department is in accordance with established standard. • To monitor and maintains cleanliness, sanitation and organization of assigned work areas. • To Check and replenishes amenities of the spa area at the start, end and if necessary during her/his shift. • To perform opening and closing procedures according to the shift. • To check the condition of spa facility and equipment and reports any damage immediately to the supervisor. • To execute the standard of the Spa in the set-up of amenities and decor. Distributes to the different areas their linen, towel and amenities needed in their perspective services. • To escort arriving guests to requested area (Fitness, Pool or Changing Area) • Additional duties at the Fitness Area: a. Assists guests in the Fitness Area with Fitness related issues • Additional duties at the Spa Cafeteria: a. To offer a delighted service, professional and efficient, following the standards of the Rosewood Abu Dhabi. b. To take the order and serve the spa meals and/or drinks. c. To realize all the tasks and responsibilities assigned in an efficient manner. • To anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. To maintain positive guest relations at all times. • To respect the privacy of the guest at all times • To attend briefings, as required. • To maintain good relationships with colleagues and contributes to team spirit. To cooperate and coordinate with colleagues whenever necessary. • To interact with other departments to provide additional or specialized guest services. • To establish a rapport with guests, providing guest recognition and good customer relationships. • To help update with supervisor the guest history in the system accordingly to information collected • To help monitoring the stock inventory and to follow up on pending issues with support of logging system • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. • To report for duty punctually wearing the correct uniform and name tag at all times. • To maintain a high standard of personal appearance and hygiene at all times. • To maintain high standards of the hotel when fulfilling his/her duties • To maintain a calm, courteous and gracious attitude at all time • To maintain a good rapport and working relationship with staff in all other departments. • To be very familiar with the Room division/Spa policies and procedures • To attend and contribute to all staff meetings, Departmental and Hotel training as scheduled and other related activities. • To undertake any reasonable tasks and secondary duties as assigned by the Spa supervisor. • To project at all times a positive and motivated attitude and exercise self-control. • To maintain good relationships with colleagues and contributes to team spirit. Cooperates and coordinates with colleagues whenever necessary. • To interact with other departments to provide additional or specialized guest services. • To carry out any other reasonable duties and responsibilities as assigned. QUALIFICATIONS:• Experience: Minimum 2 years’ experience as a Spa Attendant at a 5 star hotel. • Education: Secondary school • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Perform job functions with attention to detail, speed and accuracy, understand   guest’s need and anticipate excellent oral communication skills, to be familiar with   Spa knowledge and basic health recommendations. • Language: Required to speak, read and write English, with fluency in other languages preferred. • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses & Certifications: None required.