Spa Attendant

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options

Summary

Job Description

The Spa Attendant is responsible for providing exceptional customer service, ensuring the spa facilities are clean, organized, and stocked, and assisting spa guests in a variety of ways to enhance their relaxation experience.

Responsibilities

• Greet and welcome spa guests with a friendly and professional demeanor.
• Assist guests with checking in and out of spa services, explaining the offerings, and directing them to various areas of the spa.
• Maintain cleanliness and organization of spa areas, including locker rooms, restrooms, waiting areas, relaxation lounges, and treatment rooms.
• Stock and replenish towels, robes, toiletries, and other necessary supplies.
• Ensure that all equipment and tools are clean, functional, and available for use.
• Monitor the spa environment to ensure it is tranquil, safe, and comfortable for guests.
• Assist guests with any special requests or inquiries during their spa visit, including providing information about spa treatments, services, and amenities.
• Provide assistance in the preparation of treatment rooms, including setting up linens, oils, and other equipment for therapists.
• Support spa associates by ensuring proper sanitation and safety protocols are followed, especially in high-touch areas.
• Maintain an orderly spa reception area, ensuring brochures, menus, and product displays are well-organized and accessible.
• Offer beverages and refreshments to guests, as needed.
• Handle guest complaints or concerns professionally and escalate to management when necessary.
• Participate in spa marketing and promotions, helping to encourage repeat visits or new treatments.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
  
  

Qualifications

Experience/Certificates/Education

• Previous experience in a spa, hospitality, or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and approachable even in busy situations.
• Attention to detail and high standards of cleanliness.
• Ability to lift and move heavy items (e.g., towels, linens) as needed.
• Knowledge of spa services, products, and treatments is a plus.
• Flexibility to work weekends, evenings, and holidays.
• Willingness to work flexible hours, including nights, weekends, and holidays.
  
  

Physical Requirements

• The Spa Attendant may be on their feet for long periods.
• Must be able to lift, carry, and move spa equipment and supplies as needed.
  
  

Additional Information

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success