Spa Receptionist

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Be on time for your shift.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete
  
  

guest satisfaction.

• Responsible for scheduling tours, spa day packages, treatments and personal training.
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and
  
  

promote facilities, treatments and products.

• Responsible for the sale of gift vouchers and their redemption.
• Responsible for pre and post treatment advice for clients when booking appointments.
• Responsible for stating important contraindications when booking appointments.
• Schedule bookings for the members and guests to the required standard.
• Ensure that all new clients fill in a spa consultation card and keep this record updated with current
  
  

information on the Book4Time system.

• Ensure that all spa reception areas are maintained to high standards of cleanliness.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Responsible for achieving retail sales.
• Responsible for processing bill payments and receipts.
• Be an example to the staff of personalized service, positive attitude and professionalism.
• Assist during spa promotions and events.
• Ensure all displays are changed regularly.
  
  

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork