Spa Reservations and Reception Agent

( 17738 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic seasonal opportunity for a Spa Reservations and Reception Agent to join our Spa Team at One&Only The Palm Resort in Dubai.

As part of our continued global growth, you will play a pivotal role in delivering memorable guest experiences that reflect the elegance and excellence of our brand. Beyond providing a warm welcome, your role will contribute to the success of the Spa through outstanding guest service, relationship-building, and supporting the commercial objectives of the resort, including retail sales, upselling, and cross-promotion of our business offerings.

Key Responsibilities

• Provide a consistently exceptional level of guest service in line with One&Only brand standards.
• Actively promote spa services and retail products, driving revenue through upselling and cross-selling.
• Ensure seamless coordination with other departments to enhance the overall guest journey.
• Maintain a well-organized and welcoming reception area, managing bookings, guest records, and inquiries efficiently.
• Candidate Requirements:
• Minimum of 1 year of experience in a similar role within a luxury resort or five-star hotel.
• Strong knowledge and passion for the health, wellness, and beauty sector.
• Energetic, creative, and flexible with excellent interpersonal and communication skills.
• Professional fluency in spoken and written English; additional languages are an advantage.
• Proficient in computer systems and relevant spa software.
• Previous experience in the Middle East/GCC region is preferred.
  
  

At One&Only, creating JOY is at the heart of everything we do. If you are passionate about going beyond expectations, thrive on delivering excellence down to the finest detail, and bring positivity and energy to every task, we would love to hear from you.

Please apply directly through this website and submit your most recent CV.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.