Spa Therapist

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options

Summary

Job Description

The Spa Therapist is responsible for delivering a variety of high-quality of therapeutic spa treatments to the guests, ensuring a high standard of service, comfort, and relaxation. The therapist must deliver personalized treatments, offer expert advice on skincare, and create a calming environment for guests to enjoy their experience.

Responsibilities

• Administer massages (e.g., Swedish, deep tissue, aromatherapy) and body treatments (e.g., scrubs, wraps, and detoxifying treatments).
• Provide additional wellness treatments, such as reflexology, hot stone therapy, or any other specialty treatments offered by the spa.
• Conduct consultations with clients before treatments to understand their needs, preferences, and any contraindications (e.g., allergies, medical conditions).
• Offer advice on appropriate spa treatments based on clients' individual requirements.
• Ensure clients are comfortable and relaxed during treatments, creating a calming environment with soothing music, lighting, and temperature control.
• Provide professional and empathetic service, ensuring clients feel pampered and rejuvenated.
• Recommend skincare products and treatments based on client needs and preferences.
• Advise clients on aftercare and how to maintain the benefits of their treatments at home.
• Promote spa products and services to clients, contributing to retail sales.
• Maintain a clean and hygienic workspace, including treatment rooms, massage tables, and equipment.
• Sterilize equipment and tools between treatments in accordance with safety and sanitation protocols.
• Ensure linens and towels are properly sanitized and replenished as needed.
• Maintain accurate and up-to-date client records, including treatment history, preferences, and any health concerns discussed during consultations.
• Participate in training and development programs to enhance skills and stay updated with the latest spa treatments and techniques.
• Follow health and safety protocols, including proper sanitation practices, client health screening, and emergency procedures.
• Ensure that all treatments are performed with the safety of the client in mind and report any health concerns to management.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
  
  

Qualifications

Experience/Certificates/Education

• Previous experience working as a spa therapist or massage therapist, typically 1-2 years in a professional spa or wellness environment.
• A certification or diploma in massage therapy, spa therapy, or a related field (requirements may vary by location).
• Completion of an accredited training program in various types of massage techniques and spa treatments.
• Proficiency in various types of massage techniques, skincare treatments, and body therapies.
• Strong knowledge of skincare products, equipment, and tools used in spa treatments.
• Excellent communication skills, with the ability to explain treatment benefits and aftercare advice clearly.
• Ability to work in a high-paced, customer-facing environment while maintaining professionalism and excellent client service.
• Willingness to work flexible hours, including nights, weekends, and holidays.
  
  

Physical Requirements

• Ability to stand for long periods and perform physically demanding tasks, such as bending and lifting.
• Capability to apply consistent pressure during massages or treatments and to work with clients of varying needs.
  
  

Additional Information

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success