Specialist - Cloud Operations

Overview

About AIQ:

AIQ is an Abu Dhabi based joint venture company between Presight and ADNOC, which focuses on developing artificial intelligence technologies. AIQ develops and commercializes AI products and applications for energy world. It aims in providing end-to-end solutions by using its data, cloud and talents to develop AI solutions that seek to reduce costs and generate revenue for its clients. AIQ embodies an innovative and entrepreneurial spirit that embraces challenges to push boundaries and seeks to welcome professionals to its team that share the desire to make meaningful and impactful contributions to its mission. Always on the cutting edge of technology, AIQ provides its talent all the opportunities to thrive and excel. Working at AIQ includes dealing with massive data sets, an AI infrastructure that is powered by the latest NVIDIA GPU cloud computing platform and access to limitless computing, storage and network resources.

About The Role

We are seeking an experienced Specialist - Cloud Operations to manage and optimize our cloud operations across multiple environments (Azure, AWS, G42 Cloud). This role is a hybrid of technical insight and business engagement, ideal for someone who can manage cloud billing, cost optimization, customer interactions, and act as a key stakeholder liaison for cloud governance and strategic decision-making.

Responsibilities

Key Responsibilities:

Cloud Operations & Optimization

• Oversee daily cloud operations, including monitoring, provisioning, and performance tracking.
• Manage and track cloud billing across business units, ensuring transparency and accuracy.
• Drive cost optimization initiatives, including rightsizing, reserved instances, and automation.
• Maintain operational health of cloud workloads and coordinate issue resolution with support teams and vendors.
  
  

Governance & Stakeholder Management

• Collaborate with internal stakeholders (IT, Finance, Security, Compliance) to align cloud strategy with organizational goals.
• Act as the primary liaison between cloud vendors and internal teams to manage escalations, SLA performance, and roadmap alignment.
• Support cloud governance initiatives, including policy implementation, audit support, and risk management.
  
  

Customer-Facing Engagement

• Serve as the point of contact for business units consuming cloud services.
• Translate business requirements into cloud service solutions in collaboration with technical teams.
• Conduct cloud usage reviews with stakeholders and provide actionable insights for improvement.
• Support onboarding and enablement for new teams adopting cloud services.
  
  

Qualifications

Required technical skills:

• Overall 8+ years of experience, with 4+ years of experience in cloud operations, cloud management, or cloud platform support and 4+ years of experience in client facing roles.
• Working knowledge of at least one public cloud platform (Azure, AWS, G42 Cloud).
• Strong understanding of cloud billing, subscriptions, licensing, and tagging policies.
• Experience working with cross-functional teams and managing stakeholders.
• Excellent communication and presentation skills, especially in customer-facing settings.
  
  

Preferred Technical Skills

• Certification in cloud platforms (e.g., Azure Fundamentals, AWS Cloud Practitioner, or equivalent).
• Experience with cost management tools (e.g., Azure Cost Management, AWS Cost Explorer, CloudHealth).
• Familiarity with ITIL or similar service management frameworks.
  
  

Soft Skills

• Strong analytical and problem-solving skills.
• Proactive, organized, and detail-oriented.
• Ability to communicate technical and financial information to non-technical audiences.
• Comfortable managing multiple priorities and stakeholders in a fast-paced environment.