Specialist, Fiduciary & Fund Services - UAE National Preferred

Job Description

JOB SUMMARY

• Manage any NAV exceptions and client queries, as part of the Fund Service offering to our clients.
• Improve client experience end to end
  
  

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role. Identify opportunities for business growth and development, working closely with management to drive new initiatives
• Critical success factors include the ability to work with stakeholders within and outside the bank, a good business understanding, an expert appreciation of Fund service and a pro-active attitude in managing key risks
  
  

Business

• This role requires a high level of expertise in Fund accounting. In addition to local Fund accounting the individual will require industry knowledge
• Work closely with internal teams and external stakeholders to ensure the effective and efficient delivery of daily NAV’
  
  

Processes

• Accountability: Fund Services client onboarding
• Work closely with client/sales/product in finalizing the PPM/FASA and SLM
• Liaising with the implementation/Sales team on the onboarding of new Fund service clients
• On-boarding of Fund Service clients in SeCCure and in Multifonds via the hub (GBS MY)
• Communicate with Data Management team and GBS MY on any new onboarding of funds.
• Communicate with Data Management team and GBS MY any new instruments bought into the fund.
  
  

Accountability: Fund Services NAV process

• Daily reporting of fund accounting and transfer agency transactions to GBS IN and GBS MY
• Liaise with GBS IN for the timely delivery of the NAV report and ensure accuracy.
• Liaise with GBS MY for timely delivery of TA transactions.
• Liaise with GBS Compliance MY for timely delivery and compliance monitoring, and performance Reporting.
• Ensure the processing of client payment with proper approval without breaches of Group payment policy, and other guidelines.
• Follow up with client on the NAV approval.
• Review the generic email address of Fund Services and ensure all client queries are responded on the same day.
• Analyse and investigate all Bank reconciliations items received from GBS IN daily. Communicate corrective action on outstanding’s
• Analyse and investigate all Holdings reconciliation breaks received from GBS IN daily. Communicate corrective action on breaks.
• Liaise with auditors and GBS MY on the timely completion of client financial statements.
  
  

People & Talent

• Ensure the ongoing training and development
• Set appropriate tone and expectations from the teams (Hub) and work in collaboration with risk and
• control partners and have weekly hub meetings.
• Take responsibility for actions and accept Fair accountability.
• Team player
• Display innovation
  
  

Risk Management & Governance

• Do a total review of the processes and reduce the manual workarounds by focusing on automation.
• Review the existing processes and suggest best practices which can be implemented across the group
• No audit failures. Ensure all audits are cleared satisfactory without any major finding.
• During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timorously.
• For Audit findings that have an impact on the area understand what actions are required to close out findings, implement required actions
• Detailed and robust plan to handle contingencies arising out of system breakdown, infrastructure. breakdown, unexpected spike in volume, massive attrition, unavailability of service provider
• Ensure that there are no material operational risks.
• Review operational procedures to address key gaps leading to operational losses
• Review DOI/Checklists on a quarterly basis and amend as appropriate.
• Ensure full compliance with the Fund Services regulations at all time
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Ensure timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.
• Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing. them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance
  
  

Key Stakeholders

• Clients / Fund Manager
• Auditors
• Custodians
• Securities Services GBS Hubs- Staffs all level
• FSS Product & Sales, CCIB Operations
• Operational Risk
• Compliance
  
  

Other Responsibilities

• Embed Here for good and SCB’s brand and values.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  
  

Qualification

• Degree in Finance/business
• Experience in investment administration and accounting
• Custody experience
  
  

Role Specific Technical Competencies

• Fund Accounting Understanding, and industry knowledge
• Working with people
• Applying expertise and technology
• Analysing
• Delivering results and meeting customer
• expectations
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Profile Description

Standard Chartered Bank