Specialist, IT Applications

( 16483 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

IT Applications Specialist is responsible for ensuring smooth operation of all resort software systems and ensuring backups are properly carried out and periodically tested. Additional responsibilities include supervising all activities within the IT support team and maintaining required standard of service. In this role you will work in a team of specialists under general guidance of IT Applications Assistant Manager and Manager and deliver applications support across Atlantis The Palm, Atlantis The Royal and Aquaventure Waterpark.

Key Duties And Responsibilities:

• Communicate status, risks and opportunities to IT Operations leaders
• Responsible for the Capacity planning
• Ensure that hotel data is secured and in line with stated standards and best practices
• Ensure that all backups are taken on time and documented
• Manage the local process for event management, enhancements and application fixes
• Ensure regular self-evaluations of IT practices are completed and communicated
• Manage local implementation projects & testing of applications and hardware upgrades
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings
• Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood
• Provide consultancy to better expedite access and better use of information
  
  

About The Role

We are looking for candidates with at least 2 years’ experience in a similar capacity and solid understanding of IT applications and internal processes improvement. Background in complex entertainment or hospitality facility is preferred. You should be able to communicate efficiently inside and outside of the organization and demonstrate problem solving attitude.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.