Specialist - Quality Assurance

Job Description

Core Responsibilities:

• Implement Quality Assurance processes and procedures and ensure
  
  

that the procedures are aligned with the company's quality standards

and that they are effective in identifying and resolving defects.

• Prepare quality assurance action plans; implement productivity, quality,
  
  

and customer-service standards; identify and resolve problems;

determine system improvements; and implement changes.

• Participate in conducting Integrated Management System (IMS) internal
  
  

audits to ensure proactively issues and non-conformities identified and

effectively resolved for AD Ports Group in line with the documented

procedure.

• Review and maintain Integrated Management System (IMS) documents
  
  

such as policies, terms of reference (TOR), Standard Operating

Procedures, Work Instructions.

• Act as a corporate Customer Feedback Management representative to
  
  

ensure that customer complaints are effectively escalated and

addressed in line with the global best practiced standards.

• Coordinate to provide training and support to process owners and
  
  

executers that covers the integrated management system, policies,

procedures, and core processes.

• Prepare quality reports and presentations that distill and communicate
  
  

analytical and observational findings and recommendations to the

Qualifications

Bachelor's degree in Engineering / Quality Management / Business Excellence, Computer Science, or a related field. Master's degree is a

plus

• ISO 9001:2015 Lead Auditor Certification is (Required)
• Lead/ Internal Auditor Certification to ISO 45001, 14001, 22301,
  
  

27001, 55001 Standards (Preferred)

• Professional certification, such as Six Sigma, CQE, or CQA