Specialist- S&D Channels - Control- Audit & ROM (Emiratized Role)

JOB PURPOSE:

The role holder is responsible for providing on-going support for the smooth running of operations across the channels as per laid down bank procedures and Regulatory guidelines with prime objective of enhancing customer services by timely delivery of Products or Service. Also responsible for supporting the Consumer Banking Channel Operations across UAE, for efficient and error free processing of all transactions pertinent to the unit.

ACCOUNTABILITIES:

• Coordinate all Channels’ (Branches, Direct Sales, Business Development Unit, Contact Centre and Employee banking) Services & Operations activities, ensuring that such activities are handled as per laid down policies/procedures, where any deviation/discrepancies noted, are rectified and reported.
• Recommend operations best practices between all channels.
• Visit branches and channels whenever necessary to assist channel teams with operational support and process related queries.
• Investigate errors and omissions for corrective action as per Bank policies and procedures.
• Deal with operational queries from all channels (by email, calls, visits) and assist in resolving queries or issues and act as coordinator between channels and other departments.
• Support channels to ensure that the anti-money laundering, Central Bank Guidelines and other internal policies/procedures are strictly followed and any unusual transactions are raised as per the escalation matrix.
• Reviewing of the branches related user requests, whenever required
• Monitor transfer of bank’s assets between branches & HO IT/Admin.
• Provide administration support to the channels whenever requested.
• Review of user profiles under the channels whenever required with the support of branches and other support teams within channels
• Ensure timely submission of KRI and PVR reporting of the channels
• Monitor the outstanding account opening and maintenance requests related to the channels and follow up for timely completion
• Review the Business Governance spot check reports and follow up with the units for closing the open recommendations
• Follow up to ensure timely submission of documents to Credit Administration Department
• Monitor the cash difference reporting of branches and coordinate with the concerned units for regularization
• Close coordination with the branches to exit the client relationships as per MLRO/Compliance instructions.
• Completing and assisting branches and IT to conduct UATs and support sign offs upon successful testing.
• Consolidate branch monthly reversals/waivers as per the DOA, and further forward to Finance Team.
• Receive and consolidate BRF quarterly returns from the branches as per the Central Bank requirements & follow-up and thereafter consolidate and forwarded to concerned unit.
• Act as DLP SPOC and daily monitoring, reporting any incidents that breached Group Data Protection guidelines to Data Protect Team.
• Follow up with channels for completion of pending incidents and closure in Archer.
• Perform the validator function of KRIs and Operational Risk Incidents for Sales and Distribution Channels
• Develop and fosters relations with Internal and External customers at strategic level.
• Ensure timely submission of reports and Business information to Internal and external authorities.

Minimum Qualification:

Bachelor’s degree in Business Administration, Management, Banking or any related discipline

Specific Knowledge:

Banking Operations

Minimum Experience:

Minimum of 5 years of experience in Customer Service and Banking Operations