Specialist - Tooling Systems

Overview

About Us

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.

The opportunity

The Specialist – Tooling Systems is responsible for the design, deployment, administration, and lifecycle management of enterprise endpoint platforms with a primary focus on JAMF and Ivanti, and additional coverage of Microsoft Intune and SCCM/MECM. The role ensures secure, reliable, and compliant software distribution, patching, configuration, and device posture across hybrid environments, with strong emphasis on automation, reporting, and operational excellence.

Responsibilities

Your key responsibilities

Endpoint & Device Management (Primary: JAMF & Ivanti)

• Architect, configure, and administer JAMF Pro for macOS/iOS/iPadOS (enrollment, profiles/policies, smart groups, patch, Self Service, scripting, compliance).
• Operate Ivanti (Neurons/EPM) for Windows/macOS: packaging, software distribution, patch/content services, configuration/policy, remediation, and reporting.
• Maintain platform health (JAMF and Ivanti core/services), upgrades, certificates (APNs/MDM), connectors, and capacity.
  
  

Additional Platforms (Intune & SCCM/MECM)

• Support Intune app lifecycle, device compliance, configuration profiles, and Endpoint Security policies; collaborate on Conditional Access and co-management.
• Support SCCM/MECM site roles (MP/DP/SUP), content distribution, application deployments, task sequences/modern provisioning, and ADR-based patching.
  
  

Software Packaging, Distribution & Patch Management

• Package, test, and deploy applications/updates with ring strategies and rollback plans across JAMF, Ivanti, Intune, and SCCM/MECM.
• Plan and execute monthly patch cycles; monitor compliance and remediate outliers.
  
  

Monitoring, Reporting & Continuous Improvement

• Build/operate dashboards and reports for deployment success, compliance drift, vulnerability remediation SLAs, and license utilization.
• Perform L2 troubleshooting; drive root cause analysis and preventive actions; identify automation opportunities.
  
  

Integration & Platform Operations

• Intune Microsoft Defender for Endpoint: Manage integration for unified security posture, device compliance, threat-based automated remediation, and reporting.
• Apple Business Manager / Apple School Manager: Configure and maintain ABM/ASM integration for automated Apple device enrollment (DEP) and app deployment (VPP).
• Google/Android Enterprise: Manage Android Enterprise integration (COPE/COBO/Work Profile) for enrollment, compliance, and application lifecycle.
• Microsoft 365 Services: Oversee integration with Exchange Online, Teams, and SharePoint to enforce Conditional Access and compliance policies.
• Directory & Identity: Integrate with Entra ID/Azure AD and on-prem AD (hybrid join, co-management), certificate-based auth (SCEP/NDES), and Conditional Access signals.
• APIs & Automation: Operate and secure API integrations (Jamf Pro API, Microsoft Graph, Ivanti Neurons) to enable automation and data exchange.
• Observability & CMDB: Ensure telemetry forwarding to monitoring/SIEM and accurate asset/configuration data to CMDB for audit and reporting.
  
  

Governance, SOPs & Documentation

• Produce and maintain SOPs/runbooks for packaging, deployments, patching, and incident response; ensure audit-ready documentation and change control (ITIL).
• Support incident/problem/change processes; contribute to standardization and knowledge articles.
  
  

Qualifications

• Required skills / qualifications
• Education: Bachelor’s in IT, Computer Science, or related field.
• Experience: 4–6+ years in enterprise endpoint management with hands-on ownership of JAMF and Ivanti; strong working knowledge of Intune and SCCM/MECM.
• JAMF (Primary): ABM/DEP/VPP, macOS/iOS/iPadOS at scale, scripting (bash/zsh), packages/profiles, patch policies, smart groups, compliance workflows.
• Ivanti (Primary): Neurons/EPM administration, software distribution, patch/content, configuration, reporting, automation/remediation.
• Intune (Additional): Device compliance, configuration profiles, app deployments, Endpoint Security policies, Conditional Access basics.
• SCCM/MECM (Additional): Site health, SUP/WSUS, ADRs, task sequences/modern provisioning, content distribution, basic SQL for reports.
• Identity & Mobility: Entra ID/Azure AD, hybrid join/co-management, Apple/Android enterprise integrations.
• Security & Compliance: Endpoint baselines, least-privilege, certificate management, integration with EDR/vulnerability tools.
• Scripting & Automation: PowerShell (strong) and bash/zsh; familiarity with relevant APIs (Jamf/Graph/Ivanti).
• Operations Excellence: L2 troubleshooting, performance tuning, capacity planning; on-call/after-hours support as needed.
• Process & Documentation: Audit-ready documentation; ITIL-aligned incident/change/problem practices.
• Soft Skills: Clear communication, stakeholder management, planning, and time management in a managed-services model.
  
  

Preferred Certifications

• Jamf 200/300 (Jamf 100 acceptable; 370 a plus)
• Ivanti (Neurons/EPM) certifications
• MD-102 Endpoint Administrator (plus)
• MECM/SCCM accreditation (plus)
• ITIL v4 Foundation
  

What Working At Core42 Offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.