Sr. Client Service Manager

Job Summary

The CSM is required to deliver consistent and high-quality service to Private Banking clients including facilitating a smooth working relationship of Front Office teams.

Key Responsibilities

• Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff.
• Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.
• Provide comprehensive client support services to Team Leaders and Relationship Manager in executing a broad range of banking and investment transactions for Private Banking clients.
• Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
• Handle and resolve day-to-day queries from clients, internal stakeholders on transactional activity, operations, systems, account re-balancing processes.
• Support on the completion of sales documentation and related processes and input such information together with deal information into data capture and / or transaction processing systems.
• Assist with preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
  
  

Skills And Experience

• Product and Process
• Risk Based Approach
• Market and counterparties
• IT and systems
• Laws and regulations
• Policies, procedures, and relevant workflows
• Communication and presentation
• Credit, Liquidity, Market Risk
  
  

Qualifications

• Years of Private Banking experience, preferably in a Client Service role
• Solid knowledge of banking practices and associated regulatory requirements
• Strong verbal and written communication skills
• Willingness to speak/correspond to clients on a daily basis
• Works well within a team of RMs and Client Service Officers
• Eagerness to help others within the Client Service team
• Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.