Store Manager

Hey there!

We're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA . This year, we expanded to Dubai and Abu Dhabi, and we're not stopping there. Our mission? To rid the world of average, boring coffee!

As we continue to expand and innovate in the coffee industry, we’re looking for talented individuals like you to help us seize new opportunities and drive our success.

Ready to #LEAVETHEHERD and take charge as a Branch Manager? Join us and make a real impact!

Your role will include but is not limited to...

• Oversee sales and profit, making informed decisions with an understanding of P&L and commercial impacts, while maintaining excellent customer service.
• Complete financial reports and stock takes accurately and within deadlines.
• Meet deadlines, understand business impact, and proficiently use systems like Fourth, Vita Mojo, and delivery platforms.
• Lead actively but allow the team to excel independently.
• Monitor service quality and consistency, providing coaching and training to employees.
• Organize team shifts for maximum customer satisfaction, including in-store and delivery services.
• Offer regular feedback, recognize potential, and encourage career progression.
• Conduct management meetings and shift briefings for effective communication.
• Maintain high standards in product quality and food safety.
  
  

Qualifications

• At least 5 years of experience in customer service or hospitality within the UAE, including a minimum of 2 years in a comparable role.
• Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.
• Leadership qualities with a dynamic and proactive approach to team management.
• Fluency in English is a must, Arabic is a plus, and additional language skills are advantageous.
  
  

Perks & Benefits

• A competitive salary of AED10,000 along with performance-based incentives.
• Comprehensive health and wellness benefits to employees.
• Annual flight ticket from Dubai to your home country.
• Free food and beverages are provided during shifts.
• Annual Leave to ensure work-life balance.
• Access to professional training and development opportunities.
• A dynamic, creative, and engaging work environment.
• Opportunities for career growth within the company.
• End-of-service benefits
  
  

We're excited to brew up success with you!