Store Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Store Manager is responsible for leading a store team to achieve exceptional customer service standards and in-store execution, which are pivotal for sustainable sales growth and profitability. This role requires excellent communication skills and the ability to analyze sales figures.
  
  

What You Will Do Profit Financial

• Drive, monitor, and review sales performance to deliver sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance to update and recommend improvement plans.
• Implement strategies to achieve sales targets of exclusive products and provide feedback on promotional effectiveness.
• Manage and control store-approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize controllable expenses of the store.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.
  
  

Commercial

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and ensure timely replenishment of stocks.
• Ensure accurate and timely inventory adjustments and compliance with Brand Service Standards.
• Enhance customer shopping experience to exceed expectations.
• Handle product queries and complaints, offering advice aligned with Brand Service Standards.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Promote and drive selling techniques to increase conversion/transaction rate.
• Cascade and implement ongoing promotions and store activities following standard guidelines.
  
  

Process

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and followed.
• Demonstrate strong analytical skills and understanding of system and reporting.
• Monitor store controllable expenses and supervise loss, asset protection, and risk management.
• Liaise with mall management and prepare store documentation (daily reports, banking, refunds, exchanges).
• Perform cashiering duties ensuring compliance with SOPs.
  
  

People

• Plan and monitor Personal Development Plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisal and personal plans of direct reports.
• Implement action plans for employee engagement.
• Conduct performance reviews and discussions to improve team competencies.
  
  

Required Skills To Be Successful

• Strong leadership and problem-solving skills.
• Excellent customer service and results-oriented approach.
• Proactive with the ability to take initiative and work collaboratively.
• Integrity, trust, and ability to handle ambiguity in a retail environment.
  
  

What Qualifies You For The Role

• Bachelor or Master degree preferred.
• Minimum of 5 years experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and retail operations, including stock management and visual merchandising.
• Demonstrated management skills with a focus on people development and customer service.
  
  

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