Strategic Key Accounts Services Director MEA

Sidel


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Contract Type

Permanent

Country

United Arab Emirates

Location

Dubai

Your opportunity

Your Mission

  • Maintain the relationship with and manage the Key Account customers pertaining to Sidel aftersales offering.
  • Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory.
  • Customer point of contact for Services and aftersales activities.
  • Grow sales and profitability of Services offering, adapt regional services strategy to his/her territory, direct and implement action plans
  • Ensure that customer production line is optimized to the maximum
  • Responsible for performance of Sidel products, reports non-conformities and responsible for issue resolution process
  • Propose new Services products that add value to the Customer and are profitable for Sidel
  • Sell and negotiate Sidel Services portfolio, according to rules and processes of the Company
  • Plan customer contacts, visits and promotions
  • Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
  • Lead a team and develop required competencies

Your Profile

Level Of Education And Languages

  • Bachelor’s degree or equivalent
  • Good level of English

Required Experience And Skills

  • Min 10 years of sales experience and experience on the field (maintenance, production, Field Service Engineer)
  • Preferred knowledge of Filling and packaging industry equipment and services.
  • Able to travel >50%
  • Team management experience

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