Strategic Partnership Lead

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The Strategic Partenships Lead, will oversee partnerships that integrate on behalf of merchants, including e-commerce platforms, software providers, accounting platforms, digital agencies, and payment gateways. This expansive role requires a deep understanding of the e-commerce landscape, the business models of the partners under your management, and their technology integration with PayPal.

Job Description:
In this position, you will develop and execute sales strategies that align with PayPal’s corporate objectives f or the MEA region. You will take full accountability for managing some of PayPal’s most strategic Channel Partners, driving customer engagement initiatives to ensure the success and growth of our customers.

We seek an experienced go-to-market (GTM) sales leader who can foster shared objectives among Channel Partner teams and establish clear mechanisms to track progress against goals. The ideal candidate is a collaborative sales executive with deep expertise in Small Business who can achieve results in a complex environment.

The successful candidate will possess a general management skillset, experience managing large, capable teams, and a track record of implementing scalable processes while leveraging analytics and data-driven insights. A strong sense of ownership, drive, people management skills, and an entrepreneurial spirit are essential for this role.

Responsibilities

• Develop and implement MEA Channel Partner growth strategies that align with PayPal’s long-term objectives and commercial goals, focusing on target markets, customers, and product opportunities.
• Build and lead the Account Executives funtction ensuring effective collaboration and support for the Partner Sales Managers (PSMs) handling high-value unmanaged accounts and other unmanaged accounts.
• Facilitate integration between the Regional Partner Sales Teams abroader organisation as well as across all pods and Strategic Global Partners, to drive alignment and maximize sales opportunities.
• Develop strategies to enhance the performance of the pod, fostering a collaborative environment that supports growth and efficiency.
• Monitor and assess the effectiveness of account coverage and integration efforts, making data-driven recommendations for improvement.
• Guide Channel Partner selling teams in resource allocation decisions, including outsourcing strategies and capacity management to optimize performance.
• Collaborate closely with marketing to enhance alignment between sales and marketing strategies, ensuring a cohesive approach to lead generation, account activation, and the overall customer journey. This includes sharing customer insights and analytics, facilitating seamless hand-offs, and jointly managing pipeline performance metrics.
• Foster collaboration with key stakeholders, including product teams, to integrate customer feedback from sales into PayPal’s product strategy and innovation. Work closely with product marketing to leverage pricing and marketing insights, coordinate strategies with field sales, and collaborate with sales operations to enhance sales support and incentive planning.
• Design and implement initiatives to improve sales talent and capabilities, including defining target hiring profiles, developing upskilling and coaching programs, and providing the necessary sales tools aligned with PayPal’s global growth objectives. Facilitate the sharing of best practices among sales teams and actively coach Channel Partner Sales leadership to enhance their effectiveness as people leaders.
• Manage sales performance by setting clear targets and KPIs (both leading and lagging) that align with quotas and incentive structures, motivating the sales team to meet priorities tied to overall Channel Partner strategies. Ensure comprehensive reporting on sales performance, forecasts, pipeline, and productivity to drive transparency throughout the organization.
• Lead a team of Channel Partner Account executives, identifying high-impact projects for team members and supporting their career development and growth.
  
  
  

Qualifications:

• 10+ years of experience in sales, business development, or relationship management focused on eCommerce and channel partners.
• 7+ years in eCommerce, merchant services, or acquiring industry, with a solid understanding of eCommerce technology.
• Proven track record in developing and leading successful sales teams across the Middle East and Africa region
• Strong knowledge of the payments industry, including PayPal products and competitor offerings, with insights into geographic nuances that inform effective channel partner strategies.
• In-depth understanding of customer payment needs and market trends, with a focus on key touchpoints across the sales funnel.
• Excellent ability to manage team performance on a day-to-day basis, ensuring alignment with annual and quarterly targets.
• Experience collaborating across regions and functional teams to achieve common goals within a hands-on, results-oriented environment
• Proven track record of driving operational excellence with a focus on P&L management.
• Creative problem solver with the ability to develop innovative solutions.
• Demonstrated success in executing against goals, balancing attention to detail with effective delegation.
• High sense of urgency and capability to manage multiple projects simultaneously.
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0120126