Supervisor – Front Desk ( Female)

Dusit Doha Hotel | Dusit Hotel & Suites - Doha


Date: 23 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
  • Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
  • Maintain the staff punctually and document the attendance record.
  • Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
  • Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
  • Prepare 2 weekly schedules in accordance with the level of business.
  • Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
  • Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
  • Maintain healthy working environment and good relationship within department.
  • Pre-assign the room in the computer and follow through on designated requirements.
  • Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
  • Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
  • Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
  • Check all discrepant rooms and resolve.
  • Review status of unfinished assignment and follow up action with oncoming supervisor.
  • Monitor cashiering procedures:
  • Process adjustments, paid outs, corrections, miscellaneous charges.
  • Foreign currency exchange
  • Post charges, split charges, transfer charges
  • Settle guest account
  • Close cashier
  • Balance cashier summary
  • Complete the remittance envelope
  • Ensure the telephone is answered within 3 nights with a proper telephones antiquate.
  • Maintain a high standard of personnel appearance & hygiene at all times.
  • Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
  • Handle requests for late check-outs according to established hotel procedures.
  • Ensure Group Check-in/outs are handled properly according to established hotel procedures.
  • Ensure that traces are resolves and documented.
  • Monitoring of house bank in Front Office and ensure that all banks are intact.
  • Monitoring safely deposit box procedures inventor the keys and check the record.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • Minimum education of Bachelor degree in Hotel Management or relevant degree.
  • Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
  • Familiar with yield management and cost controls
  • Have good English communication skills both in written and spoken
  • Pleasant personality with good communication and interpersonal skills

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