Supervisor/Team Leader (E-Commerce)

Job Purpose:

To supervise and lead the daily operations of the e-commerce fulfillment team, ensuring accurate order processing, timely dispatch, inventory accuracy, and excellent customer service. This role requires hands-on coordination with warehouse, courier, and customer support teams to deliver a smooth and efficient e-commerce experience.

Key Responsibilities:1. Order Processing & Fulfillment

• Oversee picking, packing, and shipping of e-commerce orders to ensure same-day/next-day dispatch.
• Ensure orders are processed accurately and meet service level agreements (SLAs).
• Monitor order backlogs and prioritize urgent orders.
• Team Supervision & Training
• Lead, motivate, and supervise a team of warehouse assistants, packers, or order processors.
• Allocate tasks and shifts to team members and ensure productivity targets are met.
• Train new joiners on order systems, packing procedures, and quality checks.
• Inventory Management
• Ensure accurate stock movement updates in the system.
• Support cycle counts and stock audits to maintain inventory accuracy.
• Flag low-stock items and coordinate with inventory or procurement teams.
• Courier & Delivery Coordination
• Liaise with last-mile delivery partners for timely pickups and tracking.
• Monitor delivery status and follow up on delivery issues or delays.
• Handle return orders and reverse logistics processing.
• Customer Experience Support
• Coordinate with customer service team to resolve order, shipment, or return issues.
• Ensure customer instructions (gift wrapping, specific delivery notes, etc.) are followed.
• Reporting & Compliance
• Maintain logs and reports on order processing, team performance, errors, and returns.
• Ensure adherence to safety, hygiene, and standard operating procedures (SOPs).
• Propose improvements to streamline processes and enhance efficiency.
  
  

Requirements:

Education:

• Diploma or Bachelor’s degree in Business, Supply Chain, E-Commerce, or a related field.
  
  

Experience:

• 2–4 years of experience in e-commerce operations or warehouse/fulfillment roles.
• Prior experience supervising or leading a team in a fast-paced environment is preferred.
  
  

Skills:

• Strong leadership and organizational skills.
• Familiarity with e-commerce platforms and order management systems (e.g., Shopify, WooCommerce, WMS).
• Basic Excel and reporting skills.
• Attention to detail and ability to work under pressure.
  
  

Job Type: Full-time

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