Support Engineer
Millennium
Date: 10 hours ago
City: Dubai
Contract type: Full time
We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
Principal Responsibilities
- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
- Experience working at a finance company supporting trading applications.
- Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware\software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot\script in Python\PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10\11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex\Zoom\Slack\Teams support including Video calls & content sharing.
- Experience working with 3rd party vendors to resolve complex issues.
- Excellent written and verbal communications skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
L&D Executive
Hilton,
Dubai
10 hours ago
A L&D Executive will support Human Resource related activities including learning and development and training, performance management and employee relations initiatives.What will I be doing?As a L&D Executive, you are responsible for all Team Member related activities. These activities include recruitment, learning and development and training, performance management, employee relations, health and safety, and other team-based activities. Specifically, The L&D...
7 Exciting Jobs in Dubai: Career Opportunities Await You!
mahadjobs.com,
Dubai
10 hours ago
Job Detail Job ID 17790 Offered Salary 7020 Career Level Officer Experience 6 Years Gender Male Industry Hospitality Job DescriptionQualifications Master’s Degree There are various jobs in Dubai. Choose the IT or medical field to compensate for your abilities and experience. The wages of these positions in Dubai are much higher than in other countries. Dubai is the ideal location...
Audit | Data Analytics | Associate | FY26
Deloitte,
Dubai
13 hours ago
Audit & Assurance | Audit Analytics –AssociateAbout Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development...
