Support Engineer

Millennium


Date: 6 hours ago
City: Dubai
Contract type: Full time
We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

  • Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
  • Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
  • Produce technical documentation/knowledgebase articles.
  • Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
  • Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
  • Ability to work independently and under pressure.
  • Flexible in approach, comfortable dealing with ambiguity when necessary.
  • Contribute ideas to improve current technology and team operations.
  • Identify and help to automate processes within Infrastructure.

Qualifications/Skills Advantageous

  • Experience working at a finance company supporting trading applications - Must.
  • Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
  • Onboarding users onto technology systems including remote workstations.
  • Familiar with PC hardware\software troubleshooting and deployment practices for desktops.
  • Ability to troubleshoot\script in Python\PowerShell.
  • Citrix VDA infrastructure and application support including Dell thin terminals.
  • Experience in enterprise change management and outage escalation procedures.
  • Able to effectively provide support to remote locations including home setups.
  • Comprehensive knowledge of Windows 10\11, Microsoft Office 2021/O365.
  • Broad understanding of mobile tech including Intune, Android and IOS devices.
  • Cisco and IPC phone support.
  • Webex\Zoom\Slack\Teams support including Video calls & content sharing.
  • Experience working with 3rd party vendors to resolve complex issues.
  • Excellent written and verbal communications skills as well as strong customer service experience.
  • Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

People and Culture Coordinator

Mandarin Oriental, Dubai
4 hours ago
Mandarin Oriental Jumeira, Dubai is looking for a People and Culture Coordinator to join our People and Culture team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning...

Head of Finance

Coca-Cola Arena, Dubai
4 hours ago
Job descriptionThe ideal candidate will be a proactive and strategic finance leader, reporting directly to the General Manager and working closely with the Chief Financial Officer – MENA to support long-term financial strategy and departmental growth. They will be responsible for overseeing the day-to-day operations of the Finance Department, ensuring efficient, accurate, and transparent accounting practices. Strong leadership capabilities are...

Sr Business Development Manager 12 Month FTC, eero

Amazon, Dubai
1 day ago
DescriptionAmazon is looking for a driven, entrepreneurial, and professional Sr. Business Development leader with a passion for building businesses through strategic partnership, problem solving and accelerating eero, customer and partner growth in the ISP channel.In this role, you will work in a fast moving and ambiguous environment, use effective C-level communication skills to manage relationships, develop and execute win-win business...