TBM Analyst - #25072

Job Purpose: At Emirates, we believe in connecting the world, to, and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Our Product team makes this possible by creating products that are innovative, efficient, and a game changer in the aviation world. Do you want to play a part in that journey, and own technical products used by stakeholders, and customers across the world? Join us in cosmopolitan Dubai as a Product Owner and make your mark on the aviation world by taking our products to the next level. About the role: - The Technology Business Management Office (TBM) brings together financial management and technology to maintain the TBM cost model, drive optimizations and validate that business cases are fully supported by the proper technical and financial details as derived from the TBM model. - The job holder is responsible for conducting Technology Business Management (TBM) analysis and support under the guidance and direction of TBM management, Technology Finance and Technology Management. - The role will serve as the Technology subject matter expert and power user on a TBM cost model which provides transparency into the groups Technology products and services. The TBM Analyst supports the TBM model to ensure that the various departments within Technology drive a reduction in IT Unit costs and maximize the IT resource utilization as well as ensuring the department is being run in line with industry standards. - This role supports the aim of placing information into the hands of people responsible for spend and budget and for each area to respond as a business. Job Accountability: - Collaborate with Technology Management and Finance on Technology `Total Cost of Ownership?, financial metrics, and cost transparency initiatives. - Act as a single point of contact for Business Information Officers and other Technology management on Financial/Technical metrics and the TBM Cost model. Ensure a thorough understanding of Enterprise Technology products, services and organization. - Document and troubleshoot data feeds impacting the TBM applications. - Build deep knowledge of the new Apptio Technology Business Management system and how it has been configured for the group. Serve as the subject matter expert for the system, addressing new report and dashboard requests, questions, issues and training requests. Responsibilities related to this SME role include report configuration and design, system and user testing, troubleshooting and training. - Complete reconciliations to various systems of record, such as technical inventories, technical utilization metrics, incident volumes, the ledger system, fixed assets, personnel system, project tracking system, and others. - Operationalize data monthly by loading, validating, and reviewing on timely basis. - Partner with other Technology teams to help make recommendations for operational improvements that impact data quality and/or help reduce unit costs. Track recommendations to completion. - Translate technology long term objectives into clear deliverables derived from the TBM cost model. - Gather functional and business requirements and rapidly translate that information into a working set of management and metrics deliverables. - Operational and financial models, dashboards, and management reports. Maintain the CIO scorecard (metrics dashboard) by collecting, consolidating and reporting related key IT metrics and benchmark data. Continuous dialogue with leaders across Technology to ensure timely and accurate completion of cost.
Qualifications & Experience: This job might be for you if you have the following qualifications: - 5 + years IT experience - Degree in Computer Science, Business, Management or Finance - ITIL certified - RTBMA and or ETBMA certified Knowledge/skills: - Must have strong Infrastructure, Cloud, ITIL and Service Management background - Relevant experience in a large multinational Technology organisation preferred. - Strong quantitative and analytical skills for IT financials. - Strong to expert level skills and experience in formulaic logic such as MS Excel if statements, VLOOKUP, pivot tables, macros, etc. - Strong to expert skills in data transformation using MS Excel or Access. - Knowledge and application of relational database concepts. - Excellent communication and presentation skills to executive management audiences - Infrastructure background. - Data analytics, data mining and Advanced analytical and big data analysis skills - Previous experience working with scripting and report building. - In-depth knowledge of the TBM model and the Apptio tool. - Ability to work efficiently and effectively with multiple levels of management and staff across the organization. - IT infrastructure domains including Cloud computing, data centers, network/communications, server utilization, virtual environments, storage, and application development. - Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support. What Emirates can offer you? - A competitive salary, paid tax-free, and reviewed annually - 39 calendar days of annual leave, plus public holidays - Full relocation package, including flights, shipping, and optional hotel accommodation on arrival - Annual leave travel - return tickets home each year - Private medical insurance - Discounts on airline tickets for EK, and partner networks - Travel benefits, and discounts for friends & family - Education Support Allowance for children’s education in Dubai or abroad - A Product community committed to you, with mentor programs, growth & development support along with regular social gatherings. Recruitment Process, and Timeline Emirates is an international organization with employees from over 160 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience, and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer, and then our Onboarding team will ensure a smooth transition to your new role at Emirates.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.