Team Lead - Digital Systems

About this opportunity:

We are looking for an experienced Team Lead – Digital Systems to provide operational leadership and delivery execution for digital applications and payment platforms within a complex, global environment.

In this role, you will ensure high availability, stability, and smooth operation of customer-facing web and mobile applications as well as backend systems. You will work closely with onshore customers and globally distributed teams, supporting day-to-day operations while maintaining 99.9% uptime targets for critical digital and payment services.

The role operates in a 24/7 production environment and requires strong ownership, operational discipline, and the ability to lead technical execution while collaborating across teams, vendors, and time zones.

What you will do:

• Lead and support day-to-day operations of digital web and mobile applications, including customer portals, mobile apps, and e-commerce platforms
• Oversee incident, service request handling, and routine performance checks
• Coordinate with product owners, development, QA teams, and vendors for issue resolution
• Lead deployment support activities and perform pre- and post-release validations
• Ensure application SLAs are met through proactive monitoring and operational excellence
• Provide and oversee L1/L2 operational support for payment systems, transaction flows, and integrations
• Monitor payment gateway connectivity, settlements, reconciliation processes, and transaction logs
• Analyze recurring transaction failures and drive permanent resolution with engineering teams
• Ensure PCI DSS and internal audit requirements are embedded in operational processes
• Guide operations on middleware platforms including WebLogic, Tomcat, JBoss/WildFly, and Apache HTTP Server
• Oversee deployments, configuration updates, log reviews, patching, and routine system health checks
• Drive basic performance troubleshooting and root cause analysis for application issues
• Monitor application and infrastructure health using observability and monitoring tools
• Ensure accurate documentation, SOPs, runbooks, and operational reporting
• Lead change, release, and deployment activities across multiple time zones
• Ensure adherence to ITSM processes including Incident, Problem, Change, and Release Management
• Coordinate maintenance windows with minimal business impact
• Support capacity planning and infrastructure scaling activities
• Lead incident communications, status updates, and stakeholder engagement
• Coordinate with global teams, vendors, and third-party partners, ensuring effective handovers
  
  

The skills you bring:

• 10+ years of experience in IT operations, application support, or middleware environments, with leadership exposure
• Strong hands-on experience supporting digital applications, payment platforms, and transaction-based systems
• Deep working knowledge of Oracle WebLogic, Apache Tomcat, JBoss/WildFly, and Java-based applications
• Experience with Linux environments (RHEL, Solaris) and basic shell scripting
• Ability to use SQL for operational troubleshooting and analysis
• Familiarity with monitoring, log analysis, and performance troubleshooting tools
• Understanding of web/mobile application architectures, REST APIs, and backend integrations
• Exposure to payment systems, transaction processing, settlements, and reconciliation
• Awareness of PCI DSS compliance requirements and audit support activities
• Strong understanding of ITIL / ITSM frameworks and ticketing systems
• Familiarity with change control, release management, and CI/CD concepts
• Strong analytical, troubleshooting, and decision-making skills
• Clear communication skills across technical and non-technical stakeholders
• Ability to work under pressure in 24/7 operational environments
• Strong documentation, coordination, and leadership mindset
• Willingness to participate in on-call rotations and support across global time zones
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Arab Emirates (AE) || Dubai

Req ID: 779041