Team Lead Logistics Operations - #43893

Talabat


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
This role will involve managing vendor performance and experience across the country. The vendor performance team lead will take ownership of improving service levels by measuring compliance, finding performance gaps, and taking actions to improve performance. The role will be responsible for overall vendor performance, experience management, and improvement

What's On Your Plate?
  • Manage vendor performance tasks and execute strategic projects while delivering on agreed KPIs
  • Define and execute steps to achieve performance improvement, managing the work-flow in an end-to end manner
  • Improve vendor training quality and introduce new training modules
  • Scheduling and carrying out training with restaurant partners, troubleshooting and technical support
  • Developing action plans with the department manager to address weak areas in need of improvement
  • Work alongside regional logistics and country sales teams on actions and activities to drive vendor experience and performance forward
  • Reporting and monitoring of KPIs and performance SLAs
  • Drive key projects through end-to-end project management for performance improvement across vendor experience and performance areas
  • Be hands-on with related back office tools and make necessary adjustments based on business needs

What Did We Order?
  • Bachelor’s Degree is mandatory
  • 3-4 years’ experience in operations or logistics. food/grocery tech industry
  • Strong communication skills, both written and verbal
  • Experience in dealing with cross-cultural team members and cross-functional teams
  • G-Suite and MS office suite skills and Data Interpretation Skills
  • Ability to deal with ambiguity, work under pressure, and handle stress
  • A motivated team player and support Vendor operation function overall objectives by going the extra mile
  • Knowledgeable in operations and performance-related tasks
  • 3-4 years’ experience in operations or logistics, food/grocery tech industry
  • The ability to quickly adapt to new environment and systems
  • A team player who can work in a fast-paced environment with a make-it-happen attitude

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