Team Leader - #33614


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Reference Code: 97253

Team Leader

Dubai, DU, AE Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.


The Team Leader will lead and coach a multi-cultural team to provide clients with exceptional and unique experiences. Thanks to a strong experience, the Team Leader will foster the achievement of sales goals and ensure that the highest level of client experience is delivered. The Team Leader will act as an Ambassador of the Maison and demonstrate great attitude towards clients and team members.


  • Team & Boutique Performance
  • Accountable for a team of Sales Associates
  • Set individual and team goals
  • Proactively assess and manage performance against expectations
  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members
  • Support the Deputy Boutique Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets
  • Act as a resourceful Manager in finding solutions and seeking new ways to engage the commercial team into the “New Retail” Floor supervision
  • Oversee daily operations when on duty and ensure the respect of all Maison’s policies, procedures and guidelines
  • Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison’s standards
  • Responsible of all staff flows when on duty
  • Act as a role model demonstrating sales leadership supporting clients’ interactions when required and assisting Sales Associates on duty when necessary
  • Contribute, along with all Team Leaders, to a maximum of shift coverage including Team management & People Development
  • Responsible for on the spot coaching, ensuring that all sales associates’ interaction meet Cartier standards
  • Oversee daily briefing and hold a clear communication with team on duty
  • Oversee the evaluation of the individual performance for your dedicated team and assist other Team Leaders for the remaining team members
  • Define adapted “individual development plan” for all dedicated team members
  • Participate to the team engagement around the strategy and vision of the Maison
  • Act as an inclusive leader to ensure every team member is respected and has a voice
  • Create a positive and harmonious work environment
  • Assist the management team in identifying the skills and competencies required in the team for recruitment and development

2. Client Relationship & Portfolio Development

  • Establish a client centric mindset within the boutique
  • Manage the operational roll-out of all clienteling activities for your team, ensuring such activities add value to all Cartier client
  • Engage and support team members in building long term client relationship and developing their portfolios
  • Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions Product category
  • Act as a point of reference on a defined category
  • Provide the boutique and office teams with some feedback (product performance, quality, client related information, local market, competitors, trends…) creating strong bond with office Managers
  • Lead the product category business (morning briefings, internal communication, action plans, visual merchandising, clienteling, training and team animation…) – Create enthusiasm around product category


  • Minimum Bachelor’s degree or equivalent in related discipline
  • Minimum of 5 years of experience in Retail Management • Previous Experience in managing teams
  • Affinity of luxury industry; luxury retail is a plus, not a must Skills / abilities
  • Entrepreneurial mindset and business acumen
  • Excellent analytical skills and understanding of retail productivity levers
  • Highly organized, proactive, hands-on, resourceful and motivated - with a positive and resilient attitude
  • Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust
  • Excellent interpersonal skills to handle both internal and external stakeholders (staff, partners, clients and colleagues)
  • Ability to credibly represent the Maison and its core values
  • Results Oriented
  • Experience with VIP clients
  • Solid digital skills and interest in new technologies and media
  • Knowledge of the watch & jewelry industry is a plus
  • International experience is a plus
  • Fluency in English

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