Team Leader, Aquaventure Guest Services - #43709
Atlantis The Palm
Team Leader, Aquaventure Guest Services
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
The Team Leader in Aquaventure Guest Services will be responsible for the daily supervision of the guest buggies, guest cabanas, towel cabanas & seating. Additionally, you will be responsible for the supervision and training of the team of Attendants to make sure all the areas are maintained as per the resort standard. You'll ensure all guest receive highest level of service and the team is knowledgeable about ongoing promotions and resort activations.
Our ideal candidate will have at least 3 years of experience in recreation/waterpark/theme park including at least 2 years in a supervisory role. You will need to have strong delegation skills and will have to be flexible in managing a diverse team with many stakeholders from other departments while maintaining 5-star standards in our VIP areas in the waterpark and transport sector. Great communication skills and engaging personality are a must too.
Additionally, we would like you to have a good understanding of financial reporting, logistics and store management, what will be assessed further at the interview stage.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.