Team Leader - Call Center - #58028

NMC Healthcare


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
  • Provide friendly, quality client care to the patients.
  • Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both customers.
  • Assist in providing statistical and performance feedback and coaching on a regular basis to each team member.
  • Is available for employees who experience works and/or personal problems providing appropriate counseling.
  • Ensures patient care staff have appropriate training and other resources to perform their jobs.
  • Responds to and resolves patient care relations issues expressed by team members.
  • Creates and maintains a high-quality work environment in the call center department so team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Assists the Patient Relations Manager with daily operation of the call center to include the training, scheduling and reward/recognition programs.
  • Works as a member/team leader of special or ongoing projects that are important to area/process improvement.
  • Shares continual responsibility with the Patient Relations Manager for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Provide friendly, quality client care to the patients.
  • Check and greet clients in a professional, friendly, hospitable manner.
  • Schedule appointments, obtaining all necessary data concerning the patient and owner.
  • Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
  • As required, enter data into the computer system, retrieve and modify computerized records.
  • Protects patients' rights by maintaining confidentiality of personal, medical and financial information.
  • Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
  • Perform other duties as assigned.
  • Adhere to the dress code policy.
  • Adhere to code of Ethics policy.
  • Demonstrate punctuality and consistency with attendance.

  • Provide friendly, quality client care to the patients.
  • Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both customers.
  • Assist in providing statistical and performance feedback and coaching on a regular basis to each team member.
  • Is available for employees who experience works and/or personal problems providing appropriate counseling.
  • Ensures patient care staff have appropriate training and other resources to perform their jobs.
  • Responds to and resolves patient care relations issues expressed by team members.
  • Creates and maintains a high-quality work environment in the call center department so team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Assists the Patient Relations Manager with daily operation of the call center to include the training, scheduling and reward/recognition programs.
  • Works as a member/team leader of special or ongoing projects that are important to area/process improvement.
  • Shares continual responsibility with the Patient Relations Manager for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Provide friendly, quality client care to the patients.
  • Check and greet clients in a professional, friendly, hospitable manner.
  • Schedule appointments, obtaining all necessary data concerning the patient and owner.
  • Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
  • As required, enter data into the computer system, retrieve and modify computerized records.
  • Protects patients' rights by maintaining confidentiality of personal, medical and financial information.
  • Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
  • Perform other duties as assigned.
  • Adhere to the dress code policy.
  • Adhere to code of Ethics policy.
  • Demonstrate punctuality and consistency with attendance.

  • High school diploma or equivalent degree.
  • Knowledge of medical terminology, procedures and diagnosis
  • Knowledge of computer and relevant software applications
  • Knowledge of general administrative and clerical procedures
  • Working knowledge of healthcare insurance preferred

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